Gabriel Santos
Gabriel Santos has been active in the customer service industry for 13 years, offering services to various clients. He has held various roles such as Attendant, Multiplier, Recruitment and Selection, Supervisor, Planning and Traffic Analyst, Training and Development, Collection, and Informational roles.
His standout qualities include communication, dynamism, and interactivity, with a broad vision aimed at improving results and providing excellent service. He specializes in managing contractual and quality indicators, structuring, planning, and improving processes, flows, and procedures related to contract management; analyzing, mapping, and managing people for performance indicator treatment; implementation, creation, development, revision of procedures, reports, incident management systems, consulting, guiding, and supporting results management.
