G. Scott Reed

G. Scott Reed is a seasoned professional with a strong background in human-centered design and strategic facilitation, specializing in enhancing customer and user experiences to align with organizational missions.

Currently spearheading initiatives at LMI as Principal, Product Development, to prioritize the Veteran experience for clients at the VA's Veterans Experience Office, leading a multidisciplinary team to deliver innovative solutions through service design and design research.

Previously, at JJR Solutions, he pioneered the Total Experience (TX) Design concept, focusing on harmonizing experiences for federal clients and played a key role in growing the Human-Centered Design (HCD) practice.

Scott's educational accomplishments include an MBA in Strategic Design from Philadelphia University and a certificate in Interaction Design and Social Entrepreneurship from the Austin Center for Design.

He has held various roles in prestigious organizations such as Adjunct Faculty at Maryland Institute College of Art and has extensive experience in marketing, communications, design strategy, and client management.

With a passion for creating impactful change, Scott has worked on notable projects like the VA Veterans Crisis Line call center modernization and collaborations with organizations like Exelon and Social Security Administration.

Eager to network with likeminded professionals, Scott is always open to exploring collaboration opportunities for driving meaningful transformations.