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Freja Mickos
UX Researcher at Drift
Freja Mickos is a Junior UX Researcher at Drift, a company known for its innovative approach to Conversational Marketing. She has been with Drift since June 2018, where she plays a crucial role in enhancing user experience by running usability tests with customers every two weeks. This process helps the team gather valuable insights to improve their products and services.1
Freja has a strong educational background and diverse professional experiences within the tech industry, which contribute to her effectiveness in UX research. Her work focuses on understanding customer needs and behaviors, ensuring that the solutions developed by Drift resonate well with users and meet their expectations.