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Freddie Jones
Restaurant Business Consultant - Corporate Trainer - Systems Development
Professional Background
Freddie Jones is a highly motivated, creative, and versatile multi-unit restaurant operator with an impressive track record spanning over 15 years in multi-unit operation support and nine years of dedicated onsite restaurant management. His extensive career has provided him with a wealth of experience in training, customer relations, and management, which all play vital roles in maintaining the smooth operation of quick service restaurants. Freddie is particularly known for his exceptional ability to build and nurture effective, productive relationships with both clients and staff, a skill that contributes tremendously to workforce morale and customer satisfaction.
Freddie's career encompasses significant positions at various renowned brands in the restaurant industry, showcasing his adaptability and leadership skills. Most recently, he served as the Operations Manager at Dunkin' Brands, where he oversaw multiple stores, ensuring operational excellence and high standards of service across the board. Before his tenure at Dunkin' Brands, he accumulated a wealth of experience in the quick service restaurant sector through several roles at Quiznos.
At Quiznos, he held multiple influential positions, including Franchise Business Leader, where he worked collaboratively with franchise owners to optimize operations and improve the customer experience. As the Zone Director of Training, he developed and implemented training programs that equipped staff with the necessary skills to deliver exceptional service. His role as a Regional Manager at Frullati Café & Bakery allowed him to oversee operations and enhance the overall productivity and profitability of the locations he managed.
Education and Achievements
Freddie Jones pursued an Associate’s degree in Business/Commerce from Houston Community College. This educational background provided him with the foundational knowledge needed to thrive in the business side of the restaurant operations field. With hands-on experience combined with academic training, Freddie has continuously utilized this knowledge to inform his management approach and strategies, aligning operational procedures with the broader goals of the establishments he has worked with.
Freddie’s journey through different roles in the restaurant industry emphasizes his commitment to growth and learning. His transition from being a Minority Operating Partner to becoming a Regional Trainer reflects his deep understanding of operational dynamics and his commitment to enhancing the training implementation process within the franchises he served. This experience also points to his ability to juggle multiple responsibilities without compromising quality and performance standards.
Skills and Strengths
Freddie possesses excellent management and public relations skills, which have been pivotal in his career trajectory. His unique blend of creativity and practicality allows him to devise innovative solutions in challenging situations while maintaining a focus on achieving the core goals of the businesses he serves.
He is adept at fostering a customer-centric culture that promotes outstanding service delivery. His proven strategies for enhancing team performance and driving operational efficiency have been instrumental in the successful management of numerous restaurant locations. Freddie's experience in multi-unit operations provides him with a unique insight into optimizing processes across multiple restaurant locations, ensuring consistency in quality, service, and brand messaging.
Freddie is actively seeking a challenging management position in the quick service restaurant field that offers extensive contact with the public. His diverse experiences and input into multiple facets of restaurant management position him as an invaluable addition to any organization looking to enhance its performance and customer service approach.
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