Fraser Bruce

Fraser Bruce is a Senior Solutions Consultant at Gorgias, based in the Greater Toronto Area, Canada.1 Previously, he held the position of Senior Enterprise Solutions Consultant at Ada from October 2023 to August 2024.1 His career at Ada began in June 2021 as an Enterprise Solutions Consultant before his promotion.1

Bruce is a seasoned professional in enterprise solutions consulting and customer insights, specializing in AI-driven support automation.1 His expertise includes:

1. Leading discovery sessions with customer support and marketing teams
2. Delivering compelling presentations to all organizational levels, including C-suite executives
3. Building custom AI-driven product demonstrations
4. Facilitating sandbox sessions and proof-of-concept implementations
5. Collaborating with sales teams to meet revenue goals

Prior to Ada, Bruce worked at Alida as a Solution Engineer and held various roles at Canadian Tire Corporation, including Sr. Consultant of Customer Insights Integration and Customer Research Consultant.1 He has a Bachelor of Arts in Economics from Queen's University and holds certifications in SQL from Codecademy.1