Frank Hillman

Frank Hillman is a seasoned Technical Operations and Client Delivery Service professional with over 20 years of experience in managing customer operations and infrastructure projects. He has honed his ITIL certified skills and ITSM processes to deliver customized solutions supporting clients in a wide array of industries, including financial tech services, transportation, healthcare, publishing, and media/entertainment broadcasting. Frank takes a hands-on approach to client relations, applying global technical account management skills to manage issues with structured, proven methods, while maintaining an overhead view for strategic direction. He focuses on improving business processes and reducing redundant procedures to achieve organizational goals.

Frank's qualifications include significant achievements in Operations Management, Global Service Delivery, Technical Account Management, Project Management, Customer Service, and Account Management, with particular recognition for excellence in translating complex technical issues into tangible terms. His exceptional communication skills, applied in team leadership, incident management, problem-solving, and relationship building, enable him to build successful partnerships and retain core clients, managing their most critical customer services, operational and infrastructure projects.

A dedicated and detail-oriented professional, Frank has experience in top-level management positions, including his current role as Delivery Operations Manager at Xerox, previously serving as Senior Service Delivery Manager. Before Xerox, he was Customer Operations Manager at Lexmark, Service Delivery Project Manager at Unisys, and Technical Account Manager at Global Service Delivery at Egenera. His varied experience also includes infrastructure project manager/client services at ABC News and IT project coordinator/client service support at ABC News.