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Fiona Yu
Experience Designer, Strategic Operator, Cultures Connector
Fiona Yu is the Global Director of Kiosks at Blue Bottle Coffee, where she plays a significant role in enhancing customer experience through innovative design and operational strategies. Her background is characterized by a unique blend of experience in experience design and team leadership, allowing her to inspire and manage diverse teams effectively.
On LinkedIn, Fiona describes herself as an "unconventional experience designer," highlighting her ability to deliver impactful results within the coffee industry. She has a proven track record in creating engaging customer interactions, which is essential for the kiosk operations at Blue Bottle Coffee.12
Fiona's professional journey reflects her commitment to excellence in product and service delivery, making her an influential figure in the company's growth and customer engagement strategies.
