Jiri Hrnak is an experienced CUS Operations/BPM leader with a wealth of professional experience in various organizations. He has accrued 18 years of operations experience in process and performance management, front office, call centre and collections, customer service, people management, vendor management, facilities management, relocation and integration, and start-up. Jiri has a degree in Management of Human Resources from the College of Economics and Management, Prague. Additionally, he studied business economics, enterprise economics, basic school, and completed a bachelor's degree. He is the founder and principal of Baliexpress and was previously the founder and principal of J.Heart. He has also held several senior positions in companies such as Conduent, Xerox, GE Capital and Home Credit Indonesia. Jiri is a skilled professional with the ability to successfully deliver customer experience indicators growth and optimal productivity through his BPM and strategic partnering skills.