Golden Gate University

San Francisco State University

HR Manager/HR Generalist/Benefits Coordinator/Immigration Administrator;
Teamwork is key!

San Francisco, California, United States

Support our employees day-to-day ensuring employees have the benefits and general support they needPrimary point of contact for US employee’s and recruiter on benefits questions Escalate issues when necessary to our benefits broker regarding claims, processes, terminations (if needed)Partner with payroll to address issues with benefits deductions, invoices etc.Partner with our benefits broker/Director of People Ops/Global Benefits Manager to help plan and execute Open Enrollment for Plan Year 2021Process and deliver on necessary Open Enrollment and New Hire itemsAssist with Qualifying Life Events and maintain benefits during that timeCultivate communication for Open Enrollment and other benefits related itemsConduct New Hire Orientation for US new hiresAssist with benefits terminations and COBRA401K enrollment and education FSA/Dependent Care and Commuter benefits enrollments and terminationsManage and track LOA processes (manually) and partner with Payroll as neededWork on SF related leaves and policies Send necessary paperwork to employees, processes claims, and track time off due to all Leave of Absence, including but not limited to:Personal leave, Workers Compensation, FMLA, Parental Leave, and Disability LeaveAct as the point person for employees with inquiries about Leave of Absences and engages in the interactive process with the employee if necessaryWork with employees and our immigration counsel to ensure a smooth and well executed immigration processSuccessfully was able to relocate an employee home during a pandemic (across countries) Learned and executed work permits in Canada LIMA, Non – LIMA, ICT ect Provide answers and guidance to employees, based on our policies and processesTrack the current and future immigration cases in our platformsPrimary point of contact for managers, immigration counsel, and employees

AppDirect

Benefits and Immigration Administrator

- Processed both monthly/semi-monthly payroll for the US and international employees (Canada, UK, Netherlands). Ensured accuracy in the calculation of wages, taxes, benefits, and other deductions. •	Processed onboarding and offboarding•	Employee and manager point of contact for issues or question•	Assisted with benefits questions and enrollment •	Responded to 3rd party inquiries such as verification's of employment •	Worked with vendors and built relationships•	Created and updated Standard Operations Procedures for necessary processes ex onboarding, offboarding, adding in new employees, and payroll.•	Assisted with Performance Management Implementation •	Created, processed, and received invoices•	Compliance adherence  •	Researched and responded to government paperwork•	Ad hoc projects •	Offer Letter Creation & Background Checks•	First Day logistics/Warm Welcome •	Hosted candidates for onsite interviews •	Worked with recruiters and managers for scheduling and coordinating interviews (high volume with complex scheduling)•	Constant and consistent communication with candidates

Tile

Human Resources Generalist

- Rebranded/created internal documents in addition to providing feedback on policies  *Created Standard Operation Procedures to ensure proper documentation and practices are being used *Created templates for email responses; keeping in line with company culture and compliance *Supported and engaged with my teammates in their various projects through research and development  *Built relationships with my team and cross functionally to ensure better quality of work output *Updated, created, and drove the initiative on a new filing system *Prioritized security when handling sensitive documents, conversations, and situations *Filed and sorted through documents via DocUSign  *Completed new hire set-up and on boarding  *Assisted employees with their HR questions regarding benefits, compensation, and system access, ect

iRhythm Technologies, Inc.

- Researched, vetted out, and lead the charge on choosing an LMS (Learning Management System) * Updated and rebranded parts of the company handbook* Updated and worked on a UK compensation agreement * Created Monthly templates for the People Ops Team* Created SOPs * Created policies such as the “Anniversary Policy” with milestones/payouts that were implemented * Researched information on the EEOC and reporting regulations * Updated and branded FMLA steps/handouts Kept up on current HR trends/issues to make sure we stay ahead of the game and compliant Learned other teammates work to ensure I could support the team wherever it was necessary. Learned Expensify Learned Tuition.io ADP for Payroll and Performance Management. Was part of initiatives related to Community Involvement and Women and diversity.

OneMarket (Previously Westfield Labs)

HR Generalist/Manager

- Provided exceptional customer service to ensure contractors understood their benefits offerings, consistently received high marks in weekly/monthly surveys with glowing comments. ●	Developed strong relationships with our clients, customers, and partners through prompt emails/phone calls●	Helped to build a new benefits department from scratch. Worked to develop new Standard Operating Process for the benefits department.   ●	Successfully managed/handled Open Enrollment questions, new/existing enrollment, and tracking●	Created new processes and trackers to enable successful management of current, former, and in process contractors enrolling in benefits. Developed a process for terminating benefits, enrolling in benefits, and keeping on top of payments.   ●	Ensured access for enrolling in benefits was done in a speedy manner to avoid any issues or missed payments.●	Ensured current and correct benefits costs were reflected in payroll●	Trained new internal teammates on benefits offerings and Q/A’s for them to better assist contractors ●	Worked as an escalation point and assisted fellow teammates on benefits related issues/questions ●	Processed Unemployment Claims to avoid issues for our company and reduce unemployment costs ●	Completed the correct FMLA paperwork in a timely fashion to avoid penalties. Helped to create a process for tracking and reporting any necessary information related to FMLA or Federally approved time off.●	Flexible Spend Account enrollment, tracking, and payment processing. ●	Commuter Benefits enrollment and education; go to person for Connect Your Care questions/issues  ●	Point Person for the San Francisco HRA program, preformed uploading the necessary information into the website for processing in order to stay compliant. Worked to notify contractors of eligibility, and worked to understand the formula of who is eligible and for what dollar amount.

Populus Group

Benefits Coordinator

- Built and maintained strong relationships with contractors, clients and internal teammates●	Worked as a go to point of contact within our team to help with issues and provide guidance ●	Provided excellent customer service to ensure every step of the contractor experience was as streamlined/easy as possible. Worked with my team to answer questions quickly and received consistently high marks on our weekly surveys and positive comments on the service. ●	Consistently checked in with contacts on a quarterly basis as well as needed depending on the situation and contactor. ●	Properly processed weekly payroll ensuring everyone was paid in a timely and correct manner.●	Worked to reduce missing timecards, ensuring that contractors were paid correctly and on time. Additionally ensuring that terminated contractors didn’t stay on the books which reduced unemployment costs to the company. Overall reduction of at least 75% in missing timecards and inactive contractors staying on the books.●	Developed internal processes used to improve overall communication between departments. Built out an immigration questionnaire that was used to improve visa (H1B) requests for contractors. My research/questionnaire is taught during the immigration portion of training. ●	Completed rate negotiations regularly, which resulted in an average of 12% cost savings for our clients (approx $500,000 ytd) ●	Trained new employees on my rate negotiation process which helped to boost confidence and continue cost savings for the company. Typical savings before my training was around 3% and after training averaged 7% or more ●	Onboarded new contractors, walking them through the new hire process●	Offboarded/Terminated contractors ●	Worked with assignment managers to give feedback and reviews●	Completed the I9 process ●	Helped with paperwork, timecarding and reviewing benefits such as 401k, medical, dental, vision, commuter benefits, and San Francisco HRA program (when applicable)

Employee Retention Specialist

- Provide superior customer service with an emphasis in quality and focus on problem solving. ●	Multitasking efficiently by answering customer calls and emails all while in a fast paced environment. Learned and mastered internal systems such as Salesforce, Credit Review Center, and Admin.●	Collaborated on projects with other teammates to better interdepartmental communication. ●	Trained the team on updated information as a part of continued training and development.●	Planed and organized employee engagement activities that help to improve morale. ●	Strive to be a one call resolution for the borrowers by increasing personal knowledge of credit processes and documentation.  ●	Provide guidance and insight to new employees during the onboarding process.

Lending Club

Customer Service Representative

Created a sophisticated and professional environment with a warm and hospitality-driven performance focusing on team building and utilization.

Hillstone Restaurant Group

Server

- Managed the University Southern California (USC) Satellite Enterprise Branch by completing contracts, creating additional revenue, and building brand awareness on campus.• Acted as temporary assistant manager for the Mercedes Benz site.• Generated and reviewed contracts with customers while keeping charges owed current. • Built relationships with auto body shops to promote the Enterprise brand to ensure client satisfaction and customer loyalty.• Prepared and organize the car lot for the day's pickup and drop offs. • Marketed to body shops/dealerships in order to gain and maintain not only the business, but also the relationships. • Practiced excellent team building skills by learning all roles and delegating daily tasks to all employees.

Enterprise Rent-A-Car

Management Trainee

- Practiced excellent customer service by following the company's visions and mission for quality food and service.• Practiced consistent organizational and time management skills to accommodate guests in a comfortable and timely manner.• Obtained a proactive mentality toward the needs of my guests and the restaurant environment while also multi-tasking to contribute to the entire team's level of efficiency.

The Cheesecake Factory

Server, Cashier, and Hostess

- Assisted funeral director with organizing and coordinating the event details of services.• Answered telephones, filed and filled out paperwork, as well as helped with any other management needs. • Made floral deliveries to homes, churches, and grave sites, as well as cleaned and maintained the appearance of the funeral home. • Created a warm and caring environment for families during a time of loss and great sadness while providing sensitivity to the families.

Rachel Reichert

Rachel Reichert