University of the Punjab, Lahore

Recruitment Team Lead at EWS

Recruitment Team Lead

Develop and implement recruiting strategies to source the best talent
Provide recruiting solutions to complex staffing issues
Review and assess resumes and interview applications
Refer candidates to the client-organizations for possible recruitment
Write, edit and review job descriptions for various job positions
Consult and interact with hiring managers on hiring strategies
Prepare and process compensation processes and issues
Build customer relations with client-organizations
Implement best practices in hiring and recruiting issues and procedures
Developed, drove and executed comprehensive search strategies to recruit senior and niche candidates in limited candidate spaces
Effectively recruited IT Professionals in a time-sensitive environment

Cinnova Technologies, LLC

Senior Technical Recruiter

Responsible for implementing life cycle of recruitment from sourcing, pre-screening, interviewing, presenting and closing offers.
Oversaw training and development program for junior recruiters.
Helping Management to decide action plan for improving team productivity.
Handling the team of recruiters to assign the requirements to particular recruiter.
Assigned daily goal to all the recruiters.
Assist the recruiters, if they have any problem in particular position, or they didn’t understand the requirement.
To provide the training of different job/resume portals such as Dice, Monster, Stack Overflow, Craiglist, Indeed etc.
Developing and maintaining a network of contacts to help identify and source qualified candidates through online networking using “LinkedIn”
Provides daily updates on all recruiting activities to the Vice President.
Also responsible for the development of on-going, creative and cost-effective sourcing strategies.
As a team Lead, Maintaining relationship between sales team and recruiters.
Attend conference calls to update sales team and higher managers about the progress and activities of the recruiters.

Efficiently and effectively fill open positions.
Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
Develop a pool of qualified candidates in advance of need.
Research and recommend new sources for active and passive candidate recruiting.
Screening candidates according to the company requirement.
Explain about the job roles and responsibilities.
Explain about the place of work and salary package which applies to the role.
Determined most qualified candidates and made recommendations to hiring manager
Proficient at bringing recruitment offers to a successful close
Balanced both sales and recruiting aspects of business
Utilize the Internet for recruitment.

HR Specialist

Member of Dealer Support Project (Nationwide)
Answer calls and respond to customer requests.
Provide customers with product and service information.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.

Abacus Consulting

Customer Relation Officer

Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply appropriate actions to effectively control a telephone call.
Identify voice skills and how to enhance a good telephone presentation.
Meets commitments to customers
Display Time flexibility towards shifts as per work floor requirements.
Provide on-the-job training for new employees.

Mobilink

Customer Care Representative (Team Coordinator)

Answering customer queries about new product
Should give customer a positive and useful impact of product
Convince them for sale

Ovex Technologies Pakistan (Pvt.) Ltd.

Telesales Representative (Inbound)

Train and guide all the employees to execute their tasks and support the team.
The job entails organizing and directing the daily activities concerned to the call center’s operation.
Monitoring agents to calculate call center performance, and analyze reports.
The duty also includes preparing and developing schedules to control adequate staffing levels.

West Coast Communications

Call Center Supervisor

The prime duty is to manage and direct the daily activities of call center agents and telephone operators perfectly.
Responsible to supervise, plan, and manage functions concerned to Call Center environment and review the operations of the agents as well.
Responsible to work as an information source to answer operator questions, assigning tasks, following up and giving instructions as needed.
Responsible to attend, follow up and resolve customer complaints and questions perfectly.
It will be needed to provide required support to the staff and training to apply the best skills and knowledge on the job and has to monitor the performance as well.
Prepare the list of on-call and key schedules and personnel to ensure that the operators can use all lists as required.
It will be also needed to perform the basic duties such as preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.
Has to perform all the tasks by discussing with the manager of customer service such as communicating solutions, successes, and opportunities to the Manager of customer service.