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Fernando Pena
Process Design Lead Consultant at Allstate
Fernando Pena is a Process Design Lead Consultant specializing in Claims Experience Strategy and Design for the Good Hands Repair Network at Allstate. He has extensive experience in business and strategy consulting, having worked in the insurance industry for 29 years. His background includes roles such as Quality Assurance Manager, which indicates a strong foundation in ensuring service quality and operational efficiency within the claims process.123
Pena is recognized for his strategic approach to improving customer experiences and streamlining processes within the claims framework at Allstate, contributing to the company's reputation as a leading insurance provider.2