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Fernando Brugnola
Senior Major Incident and Problem Management Analyst
Fernando Brugnola is a seasoned IT professional with 22 years of experience in the field, specializing in IT Service Management & Process.
His expertise lies in areas such as Incident, Problem, and Change Management, SAP Basis Administration, Helpdesk, Audit & Compliance, and Command Centre operations.
Throughout his career, he has honed his skills, fostering strong relationships with delivery teams, account teams, and customers to ensure efficient service delivery and maintain high SLA standards, even in high-pressure environments.
Fernando's educational background includes a Bachelor of Business Administration degree from Universidade Paulista.
He has held various key roles in renowned organizations such as Nokia, Kyndryl, IBM, Raízen, and TSYS, demonstrating a diverse skill set and adaptability in different IT functions.
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