Fernanda Santana

Fernanda Santana is a versatile professional with a strong background in customer service and strategic planning across various industries.

She has excelled in roles such as customer service representative at AES Eletropaulo, where she focused on immediate problem-solving, commercial analysis, and operational support.

Furthermore, Fernanda has experience in customer service and sales at top e-commerce platforms like Shoptime, Americanas.com, and Submarino, showcasing her expertise in both customer relationship management and sales processes.

Her analytical skills were further honed during her time as an Assistant Planner at Santander, where she specialized in real-time planning, workforce forecasting, and scheduling using tools like WorkForce Forecasting and Scheduling.

Additionally, Fernanda has contributed as a Strategic Planning Analyst at Uber Brazil, focusing on real-time monitoring of KPIs and developing strategies based on in-depth analyses of operational scenarios.

Her academic pursuits include technical studies in Technical Drawing and AutoCAD, as well as Bachelor's degrees in Engineering and Computer Science, reflecting her commitment to continuous learning and professional development.

Fernanda has held key roles at reputable organizations such as Orbitall, Uber Brazil, Neobpo, and Atento Brasil, where she demonstrated her competence in strategic planning and operational efficiency.