Liberty University

Cornerstone University

Kellogg Community College

Battle Creek Central High School

Sustainability Manager at Kellogg Company

Kalamazoo, Michigan, United States

Manage and implement impact reporting and analytics to support sustainability reporting requirements, analyze sustainability statistical information, and keep up on emerging performance trends and patterns.

Kellogg Company

Sustainability Manager

Conduct case review with legal advisor, risk analysis, approval coordination, and exit management for Kellogg North America by following/enforcing strict standards, guidelines, and policies. Coach employees and managers with workforce issues by listening empathetically to concerns, managing expectations and handling cases in a sensitive manner. Consult with and advise managers regarding workplace issues and recommend appropriate actions in accordance with Company policies, guidelines and applicable laws. Coach managers as needed in preparing corrective action documents and performance improvement plans and preparing for employee conversations. Cultivate a high level of trust with all customers, stakeholders and team members. Support L&D team in development of materials and delivery of employee relations training across KNA to relevant parties. Lead or support employee relations-relevant vendor management, continuous improvement and change enablement activities. Provide support/guidance to remote employee relations staff across KNA (e.g. employee relations staff based at plants). Provide phone and “Hotline” support and conduct traditional investigations, data gathering, and case/event documentation management for employee relations complaints across KNA.

Associate, Employee Relations

End-to-end Order to Cash process for the Kellogg organization. Report to the KNA GBS Order to Cash Front Office Team Lead. Maximize cash flow by managing the order to cash cycle and related business relationship with Kellogg’s largest national and/or key strategic customers. Provide high levels of business partnering with internal stakeholders to maintain/enhance relationships with strategic customers. Perform analysis and communications to reduce/eliminate pricing discrepancies, over/short & damage and returns. Manage and resolve collection of aged receivables for assigned customers.

Senior Associate Order to Cash

Resolved inquiries from employees and managers in all aspects of HR including but not limited to: Compensation, Benefits, Employee Relations, Learning and Development, Organizational Effectiveness, Productivity, Relocation and Staffing. Provided new hire training along with ongoing training for current Customer Service Generalists, including participating in the development of a training manual, and recommending revisions to QRGs.Facilitated group discussions and the organization of Senior Representative Meetings. Demonstrated leadership and public speaking skills for the Great Starts Orientation Medical Benefits Presentation to Kellogg new hires.Resolved over 4300 phone calls over the course of a year with an average MAGIC score of 90%Answered phone calls from Canada, Brazil and various countries in Latin America assisting employees in Spanish and English. Acted with a sense of urgency and discretion while remaining positive and focused during various challenges such as business reorganization. Created an environment in which diversity of thought was the norm and encouraged multiple and diverse perspectives.4 years of experience with SharePoint, SAP, Contact Case Management (CCM), Organizational Publisher, Manager Self Service, Avaya, Outlook, Microsoft Office, Talent System (Success Factors), Office Communicator (Lync), Ceridian, Language Line and WebEx.

Felicia Mares