Federico Vidal

Federico Vidal is a highly experienced professional with a diverse background spanning the United States and Central America. His expertise includes Contact Center operations, Process Reengineering, Strategic Planning, Customer Service, Production and Manufacturing, Logistics, Quality Control, Administration, Finance, E-commerce, Consumer Banking, and Business Entrepreneurship. Federico is known for his strong communication skills, adaptability to organizational cultures, and proficiency in various systems such as JD Edwards, ECS, NetSuite, SAP B1, and WMS. He is fluent in both English and Spanish. Federico holds a degree in Industrial Engineering from Universidad del Valle de Guatemala, along with dual Master of Business Administration (MBA) degrees from Rawls College of Business at Texas Tech University and Alta Dirección at Universidad Anáhuac. Throughout his career, Federico has held key roles including Director of Operations at FERCO, Director of Operations at iguama, Site Director at C3/CustomerContactChannels, Inc., General Manager at DIMEGSA S.A. de C.V., VP of Operations at Allied Global Contact Center & BPO, Gerente de Telemarketing at Citi, and Distribution Strategic Support Manager at Citi.