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Federica Felli
Senior Account Manager at ServiceNow
Federica Felli is a versatile Experience Manager with over 20 years of experience in the IT sector, specializing in Customer Service, Problem Solving, and People Management.
She is a self-motivated and energetic professional with exceptional organizational skills and a customer-oriented approach. Federica is known for her analytical abilities, adaptability, and enthusiasm in customer liaisons.
As a skilled communicator and team-builder, she excels in motivating and guiding teams to achieve exceptional business performance. Federica is goal-oriented and constantly seeks personal development opportunities to enhance her skills and keep up-to-date with industry trends.
With a background in project management, leadership, and a hands-on approach, she consistently exceeds service level expectations and fosters a collaborative teamwork environment. Federica's passion for understanding people and their cultures enables her to connect with others effectively.
