Full Sail University

Southern Wesleyan University

Co-Founder at Resilient Spine Family and Sports Chiropractic

Greater Sacramento

Resilient Spine Family and Sports Chiropractic

Co-Founder

- Onboarded quality service provider companies and handled all cost controls of additional labor and materials.
- Resolved customer issues with a swift resolution and provided service provider training for any issues that were recurring.
- Conducted job site inspections bridging the gap between service provider, The Home Depot, and the customer with quality customer service.
- Produced training for new branch associates regarding contract amendments and reorder documents.

The Home Depot

Installation Service Manager

- Gained roofing specialist title in Midwest and project captain for composition roofing
- Contributed training for new associates
- Introduced as a liaison between field team and vendors by ordering materials needed as well as monitoring material costs and labor charge

Ordering Coordinator

- Generated projects with specific product timelines and service provider schedules.
- Decreased high-level escalations and provided support by deep diving issues for process resolution.
- Introduced as a liaison between several departments as well as clients by answering client's requests and issues via email and phone calls while obtaining clear and concise verbal, written, and presentation skills.
Produced training materials for new associates.

Installation Scheduling Coordinator

- Minimized response time to emergencies, escorting associates out of the building in emergencies as well as termination escorts.
- Monitored CCTV, on foot surveillance, pursuing medical emergencies, and providing assistance to injuries.
- Streamlined training for new officers.

Corporate Security Officer

Two Dreams To Reality Inc.

CEO/ Owner

- Answer customer telephone calls regarding existing accounts and orders.
-  Provide outstanding customer service.
-  Respond to questions and concerns about service and escalate calls appropriately.

Amazon

Customer Service Representative

- Assists with managing crew members
-  Provides premier customer service
-  Assists with truck orders and daily operations

TCBY

Assistant Manager

Provide premier customer service
Assist in baking and decorating
Run the front end in the bakery

Publix Super Markets

Bakery Clerk, Produce Clerk, Meat Clerk

Assist with answering calls and directing to appropriate departments
-  Provide troubleshooting for students, faculty, and staff
-  Enter work orders and student data into the computer system
-  Perform all other duties as requested

Office of Information Technology Workstudy

- Assist professors in daily classroom activities
-  Serve as a leader and mentor to freshman students
-  Lead and organize community volunteer programs

Sigma Delta Peer Mentor

- Encouraged each player to preform to their ultimate potential
-  Identified the skills of each player to determine the position that suit their skills
-  Utilized strategic coaching skills to promote a winning attitude
-  Conducted athletic exercises

Skys The Limit Basketball

Head Basketball Coach

- Managed freight in a timely manner
-  Packed out items in correct spots on sales floor
-  Used pallet jacks to move items
-  Helped customers with premier customer service

Freight Team Member

As an admissions work study student I helped out by calling prospective students, mailing letters, giving out promotional items, and also joining new students in campus tours.

Office of Admissions Workstudy

- Maintained basketball games
-  Cleaned high traffic areas
-  Worked under pressure

Ashley M Cooper

Ashley M Cooper