James Leech is a seasoned professional with a rich background in leadership, digital transformation, customer management centers, and technology. Throughout his career, he has excelled in inspiring teams to achieve ambitious goals and has established himself as an industry expert in digital customer service and retail strategies. With a BSc in Management Science & Computer Science, James combines his innovative and creative thinking with proven leadership and coaching skills to drive large-scale changes at the enterprise level.

During his tenure at Sainsbury's, James held prominent positions such as Head of Product - Digital and Head of Contact Centre Transformation. He also made significant contributions at Argos, where he led various digital, technology, and customer service initiatives. James's diverse experience spans from serving as a successful amateur football manager to excelling in roles such as Customer Development Manager, Regional Manager, and Store Manager at Home Retail Group PLC.

Recognized for his passion, drive, and enthusiasm for customer satisfaction and team collaboration, James Leech continues to make a mark in the digital domain. His strategic approach to engaging individuals and teams across all organizational levels sets him apart as a visionary leader. Reach out to James on Instagram at leech_james to stay updated on his insights and achievements.