University of Sussex

Solution Scientist, Team Lead at Clarivate Analytics

London, Greater London, United Kingdom

Finding the most effective combination of content, technology and expertise to help our customers  accelerate their drug discovery research and reach their goals faster.

Clarivate Analytics

Solution Scientist, Team Lead

I lead the team of Solution Scientists in EMEA, and liaise closely with my counterpart in the States, to ensure we provide first class support to sales and customers alike. Our customers are at the forefront of drug discovery and preclinical development and my aim is to find the most effective combination of content, technology and expertise to help them accelerate their research and reach their goals faster.

Thomson Reuters

Team Lead, Solutions Scientists (EMEA)

Providing pre- and post-sales support for Thomson Reuters Life Sciences. I demonstrate the value of Thomson Reuters Integrity and our systems biology solutions (including MetaCore and MetaDrug) for new clients. I also provide tailored training and support to ensure existing customers are maximizing their return on investment.

Solution Scientist

Responsible for managing performance of direct report based in California, USA to provide effective technical sales support for the global Life Sciences sales team. Pioneered lead-generating public webinars and introduced prospecting activities so that new business target was exceeded.

Manager, Product Specialists (Science)

New role created to support global Life Sciences sales team with the launch of the Biomarkers Module of Integrity and ensure business case was met. Role was expanded to provide global pre-sales support for Thomson Reuters Integrity and GENESEQ. Provided scientific domain expertise and product knowledge to understand customer pain points and challenges, propose solutions and demonstrate value to close the technical sale.

Thomson Reuters (Scientific)

Biodiscovery Product Specialist

Built, developed and managed a high performing team of four trainers with responsibility for developing product knowledge of the global sales team. The learning modules and certification created by my team were foundational elements of a company-wide product knowledge curriculum that won "Staff Development Programme of the Year" Gold Award from the U.K. Institute of I.T. Training in 2007.

Manager, Product Knowledge Development

Brand new role created to improve the product knowledge of global sales team as portfolio evolved from print and hosted patent databases to web access for patent, literature and drug pipeline databases. Created, delivered and assessed product knowledge induction programmes for new hires in Europe, Asia Pacific and North America. Promoted to Senior Technical Sales Trainer in 2003 with a direct report in East Coast USA.

Thomson Scientific

Technical Sales Trainer

Recruited into newly formed training department. Created, delivered and assessed training programmes for new hires in the Derwent pharmaceutical patent editorial teams and for third party suppliers in India and the Philippines.

Derwent Information Ltd.

Editorial Training & Quality Executive

Created content for database of biological sequences from patents (GENESEQ). Edited abstracts of biotechnology patent applications in English, French and German to ensure accuracy and house style (Derwent World Patents Index). Applied proprietary coding system to aid search and retrieval of relevant patent information. Drafted editorial guidelines. Trained new hires. Promoted to Deputy Group Leader in 1995.

Carolyn Finch