Dudley College of Technology

Britannia High School

Head of Lettings at Paul Carr Estate Agents

AP Morgan

Lettings Area Manager 

Centrick

Lettings Manager

Paul Carr Estate Agents

Head of Lettings

Management of the Accounts, Administration, Enquiries and Property Management teams providing lettings services for circa 1000 fully managed properties in addition to Rent Collect and Let Only landlords. Initially taking responsibility for the migration of live accounts data from two legacy systems to a new corporate standard including the secure storage of archived information and delivering training prior to returning the completed project to the business stakeholders.  Collaborated with the senior management team to identify key processes and personnel to maintain 'business as usual' service to our customers during the Covid-19 lock-down then maintaining a flexible yet strategic approach to meeting the ongoing demands of the evolving situation.

Lettings Office Manager

Working with a mature and talented team delivering property sales, lettings and management services with integrity, transparency and fairness.

Hunters Estate Agents

Branch Manager

Responsible for listing and managing residential sales, lettings and financial services income streams.

Your Move

Lister and team manager including: lead generation, negotiation and sales chasing, consistently appearing at the top of the individual management performance index for the area.

Connells

Residential Sales Manager

Establishing and maintaining links with voluntary and statutory organisations within the West Midlands to benefit the company, customers and partners.

Creating, developing and implementing innovative solutions to increase customer engagement.

Sourcing and delivering education and training packages in addition to voluntary working opportunities to enhance the present and future employment opportunities available to unemployed people.

Representing the company at events and seminars to demonstrate its commitment to local communities and strengthen partnerships with Local Authorities. 

Researching and collating information to support bids for local and Central Government tender opportunities.

Creating appropriate marketing materials, presentations and communications.

Providing ad hoc support to the area and branch managers to overcome operational challenges and meet commercial objectives.

Seetec

Regional Community Manager & Trainer

Provided property management services for local companies and private landlords including the management of a portfolio of 250 accommodation units.

Developed and set up a new company on behalf of investors providing housing services to private landlords, local authorities and victims of domestic violence.

Liaised with West Midlands Police, Local Authorities, recruitment agencies and contractors to enhance delivery to service users and achieve commercial objectives.

Evaluated and re-branded  companies to  enhance appeal, reputation and marketing opportunities.

Researched and sourced software and multi-media solutions also creating website content.

Self-employed

Property Consultant

Coordinated and delivered the analysis, building, testing and maintenance of business continuity plans for the 23 business functions across the UK .

Acted as agent for the business throughout the IT recovery planning phase and in subsequent invocations.

Member of the Prudential Assurance Incident Management Group.

Developed, implemented and successfully tested the off-site recovery solution.

Coordinated responses to all incoming bomb-threats and potential terrorist security issues; also providing on-site security liaision and monitoring during the (then) annual Anti-capitalist May Day riots in London.

Successfully managed and coordinated several disaster recovery invocations including the relocation of staff to an alternate location to maintain strategic commercial operations and call-centre capability during a major power plant outage.

Also:
Process Development - using Six Sigma to increase operational revenue and and improve customer service.

IT Live Ops - coordinating responses to system outages and acting as the interface between between IT and the business to maintain critical operations, mitigate risks, ensure effective compliance with regulatory requirements in and to minimise disruption to online and inbound customer-facing services.

Business Continuity Manager/Process Development Manager

Problem resolution for customers with complex queries whilst mitigating the Banks exposure to risk.

Sophie Harmer-Knight