University of Maryland

A leader in People Management, Program Management, Operational Excellence, Strategy & Planning, PMO, Vendor Management, and Change Management (PMP Certified)

- Lead and manage a team of program managers executing strategic product roadmaps for Payments, Engineering, Risk, and Compliance, ensuring alignment with eBay's enterprise priorities.
- Drive end-to-end strategic planning and successful execution of eBay's Financial Services portfolio.
- Oversee the successful implementation and ongoing management of strategic initiatives, driving operational excellence and governance frameworks.

eBay

Head of Program Management Office : eBay Financial Services

Integral member of the Product and Technology leadership team, focused on driving business outcomes. Spearhead the PMO organization towards execution excellence by refining program management practices, centralizing governance structure, leveraging automation and analytics, coordinating corporate initiatives, and overseeing financial management to foster investments and innovations at scale for the office of the CTO.
▪	Directly manage a global team of technical program managers, business operations managers, and business development managers to execute technology strategies aligned with business objectives for optimal ROI.
▪	Collaborate closely with senior leadership to develop, implement, and measure long-term strategies and short-term objectives, using rhythms of the business such as MBRs, QBRs, Offsites and board meetings.
▪	Facilitate interlock meetings between Sales, Support, Services, Marketing, and HR to improve interoperability and drive business outcomes through shared goals and cross-team accountability.
▪  Champion a culture of diversity, inclusion, collaboration, empowerment, transparency, entrepreneurship, innovation, and customer-centricity throughout the organization.

Paylocity

Senior Director, Program Management Office & Business Operations 

Head all aspects of business operations & program management within PayPal's Business Infrastructure & Technology Solutions organization, including strategic planning, organizational governance, CIO's operating rhythms, rituals, and rigors. This includes leading change management, launching strategic initiatives to support tech-stack modernization, and stimulating growth and scale through reliable and consistent processes. Act as a go-to partner between the CIO and cross-functional groups with direct management of functions including strategic planning, organizational governance, GTM motions, financial management, chief-of-staff functions, workforce planning, vendor management, communications and change management, business enablement, and employee engagement. 
▪	Led a global team serving as a highly-efficient, centralized hub to prioritize and operationalize business requirements into strategic & functional investments, and remediate operational inefficiencies (policies, programs, and procedures) to promote coherence and desired outcomes for continued business success. 
▪	Served as a focal point for business functions for integrated governance, shared goals and roadmaps, OKRs’ implementation, GTM plans, and cross-functional leadership alignment to advance company goals and culture.  
▪	Directed transformational initiatives that improved customer experience, increased revenue, and generated actionable roadmaps while breaking down organizational silos to create coherence and a unified front.
▪	Oversaw the organization's annual strategic planning process, resource allocation, budget allocation, and value realization and provided insights on key business areas through data and reporting on a monthly basis. 
▪	Served as a "trusted advisor" to the executive and senior leadership team in order to strengthen and amplify their capacity, capability, and consistency while elevating the experiences of both employees and customers.

PayPal

Senior Director Business Operations, Program Management and Strategy & Planning 

Catalyzed multimillion-dollar revenue growth, scaled business operations, and surpassed B2B customer expectations. Managed the team transforming abstract ideas into defined programs, driving long-range strategy and tactical planning, roadmap setting, metrics, and KPIs mapping. Architected effective frameworks to prioritize and manage a portfolio with $11M in OpEx. Served as a trusted partner and subject-matter advisor for cross-functional stakeholders from engineering, sourcing, operations, sales and marketing, legal, product management, data science, and finance teams to launch partner products.
▪	Built a global team of 40 people driving operational excellence and business readiness for Facebook Marketing Partners; provided best-in-class client-scaled experience with a total business impact of over $60B in 2020.
▪	Drove development of process improvements and at-scale enablement and supported overall program governance to achieve operational rigor using tools and automation to drive business efficiencies associated with partner experience, platform operations, and vendor management.
▪	Played a key role in people-related initiatives including hiring, performance, career advancement, mentoring and coaching, leading employee resource groups, and diversity and inclusion-related initiatives.
▪	Served as a trusted partner and a subject-matter advisor for cross-functional stakeholders across the business including but not limited to engineering, sourcing, operations, sales & marketing, legal, product management, data science, and finance teams to launch various partner products.

Facebook

Global Head of Partner Programs Strategy & Business Operations

Set the overall vision and goals for the Product Operations organization, supporting Amazon Devices & Services product launches, and driving product adoption. Built and led organizational strategy and planning team using proven strategy deployment frameworks, including Hoshin Kanri, Organizational Mind Maps and OKRs while collaborating and driving commitment across all levels, products, and functions.
▪	Created a positive customer experience with a 4.4-star rating across all products within 90 days of launch.
▪	Established process stage gates to support governance of product roadmap creation, budget allocation, headcount planning, developing metrics, tracking timelines during PDP from PVT to EOL, and communicating with stakeholders.
▪    Worked closely with organizational leadership to lead cross-functional strategic initiatives and conduct quarterly business reviews, monthly all-hands, semi-annual offsites, product roadmap town halls, and strategic sessions to translate recommendations into results.
▪	Fostered diversity and inclusivity and brought the community closer by founding ICON (Indians CONnected globally), the first ERG for Indians at Amazon.

Amazon Lab126

Principal Operations Program Manager and Chief of Staff  (Strategy & Planning)

▪	Strategize, design, and develop classroom and online training courses for Project & Program Management Certificate program including Core and Elective Courses to adequately prepare Silicon Valley Students/Professionals. Conduct PMP Bootcamps for aspiring Project Management Professionals.

University of California, Santa Cruz

Board Member & Faculty at University of California, Santa Cruz Extension

Led and managed delivery of strategic organizational programs and product launches with key cross-functional partners during the design, build launch, and expansion phase of the product life cycle for Google’s infrastructure and network-related initiatives. Provided insightful, data-driven, strategic recommendations to the leadership.
▪	Worked closely with department VP to lead cross-functional strategic initiatives resulting in cost savings of $3.3M. 
▪	Conducted competitive market analysis, SWOT analysis, and due diligence for fiber through the air (wireless fiber) and presented to the executive team that led the make vs. buy decision. 
▪	Co-founded Google Network Operations' first-ever Employee Resource Group (ERG) for women netopswomen@; taught project management to fellow Googlers in the G2G program.

Google

Senior Program Manager (Technical Infrastructure)

Led a global team of senior program managers, business leads, technical leads, and change management leads in Program Management Office for Cisco’s Professional Services.
▪	Took vague ideas to clearly defined programs and built the order and structure required to be successful using the project management tools and methodologies.
▪	Successfully managed the organization budget by streamlining the budget management processes in alignment with the Finance team. Ensure tighter controls and improved financial outlook resulting in meeting the budget variance objective (+1/-2%) of the team every quarter while keeping the confidentiality intact.
▪	Initiated, led, and managed an online-based balanced scorecard standardization methodology for the entire organization to monitor KPIs/metrics using the best Business Intelligence solution (Tableau), resulting in greater efficiency and 100% automation of metrics’ reporting and monitoring, thereby providing data integrity, increased productivity and simplification across the teams in the parent organization.
▪	Developed and managed Trusted Partner feedback process (similar to Voice of the Customer) using survey automation software Vovici. Tracked actionable feedback in preparation for packaging for management review while exceeding the target score of 4.5/5.0 every quarter. 
▪	Mobilized cross-functional and virtual teams in a highly matrixed organization located worldwide to execute the Change Management efforts globally thereby, achieving a success rating of 4.8/5.0
▪	Prototyped and standardized the Impact Assessment Readout Session (as-is and to-be) with 600+ team members (staff to senior executives) to provide complete visibility and call out key integration points and actions for the teams, resulting in breaking the silos and solidifying the end-to-end impacts for a $110M program for International Expansion.

Cisco

Business Operations Manager- Business Transformation, Operations, Portfolio Management & Strategy

▪	Supported post-sales activities by troubleshooting, resolving and educating customers with complex issues related to Cisco Wireless LAN products. This includes working with the WLC (Wireless LAN Controller), WCS (Wireless Control System), all AP (Access Points) both in LWAPP (LightWeight Access Point Protocol) and Autonomous models, integrating with 802.1x to ACS (Access Control Server) and IAS (Internet Authentication Server), QoS (Quality of Service), and other VoIP (Voice over Internet Protocol) considerations 
▪	Reproduced customer network defects in the lab and filed accurate and detailed bug reports. Achieved resolution rate of 80% for all the bugs filed with the Engineering team. 
▪	Co-ordinated and communicated complex Wireless Network issues’ resolution status between customers, business units, escalation engineers, partners, account teams, outsources and other Customer Support Engineers to better assist customers. 
▪	Organized and developed presentations, training sessions and knowledge transfer programs to Level-1 Engineers to achieve high customer satisfaction 
▪	Recognized and awarded for performance excellence by Sr. leadership for the achievements and impacts

Customer Support Engineer - Wireless Technology

•	Simulated the RF Design of the regional cellular network including: search area issuance, candidate assessment, and approvals of cells sites within sector area of responsibility of Washington /Baltimore /Virginia Network. 
•	Updated the Geoadmin database, which increased the efficiency by 60% for the Networking team.

Verizon Wireless

RF Engineer Intern

•Troubleshot issues related to Windows 2000/2003/R2 Servers in the domain.
•Provided IT support to the staff of MTECH ventures and MTECH partnerships.
•Trained staff in new tools and software/security products that increased the efficiency by 80% during first 6 months of its implementation.

Graduate Assistant (Network Administrator), MTECH Information Technology

•	Calculated and analyzed Satellite Link Budget for the following satellites: Telstar 8, Telstar 10 and Telstar 12. 
•	Initiated the rain model for the satellite link engineering, currently implemented in all satellite link budgets’ analysis at Loral Skynet.
•	Interacted with Marketing and Engineering teams as a sales team representation for a better company representation at the trade shows.

Loral Skynet

Technical Sales Engineer Intern

•	Provided technical support with issues like group policies, user profiles, terminal server licensing, demotion and promotion of domains, global catalog issues, FSMO Roles, FRS, DFS and Active Directory replication to the Microsoft customers.
•	Received extensive training in the areas of Active Directory and customer service.
•	Awarded the “Best Performer of the month” and “Ms Directory Services” awards within two months of employment.

Vaidehi Bhandari