Karen Ferris is an experienced organizational change management consultant with a background in service delivery, management, and consulting. She studied Social Sciences, Urban Studies, Geography, Deviany, and Social Policy at Nottingham University and Professional Training & Coaching at Thought Leaders.

Karen is the Organizational Change Management Rebel With A Cause at karenferris.com, where she coaches and educates leaders to create a more resilient and agile workforce that can thrive in the face of constant change. Her specialties include Workforce Resilience, Adaptive Leadership, Agile Organizational Change Management, Enterprise-wide Change Management Competency, and Service Management Excellence.

Karen has formerly worked as the Head of Service Management Office and the Delivery Services Manager at National Australia Bank, the Practice Manager at ProActive Services Pty Ltd, and the IT Service Management Consultant at KMF Advance. She is also a published author on the topic of organizational change and workplace resilience.