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Farid Shenassa
CTO at USAN
Farid Shenassa is the Chief Technology Officer (CTO) at USAN, a company that provides cloud and hybrid customer engagement solutions.12 He has held this position since 1990, making him a long-standing executive at the company.1 Shenassa is responsible for the overall technological direction of USAN and contributes to the product roadmap development.4
Education
Shenassa received his education from the Georgia Institute of Technology, where he earned:
- Bachelor of Science in Computer Science (1980-1984)
- Master's degree in Computer Science (1984-1986)1
Professional Experience
At USAN, Shenassa oversees the development of key intellectual property assets. The company specializes in omnichannel customer engagement solutions, including:
- Traditional telephone interactions
- Web-based communications (chat, email, social)
- Hosted ACD, IVR, WFM, Quality Management, and Agent Desktop
- Back-office integration and business process automation1
Shenassa has been involved in speaking engagements, such as accepting an invitation to speak at ITEXPO 2017.45 As of November 2023, he has been actively involved in USAN's growth, mentioning that the company is hiring for various positions, including solution architects.3
