Farmingdale State College

Suffolk County Community College

Lead Application Analyst at Cox Automotive Inc.

• Leading the engineering teams in issue resolution by demonstrating strong analytical, troubleshooting and problem-solving skills.
• Working on a project to transform data coming from seven different sources primarily through Salesforce & ServiceNow with having one place holder to build a dashboard off of it in Tableau. 
• Actively identifying risks, issues and work with cross-functional teams and management to mitigate risks; escalate risks to management teams as necessary.

Cox Automotive Inc.

Lead Solutions Enginner - APIs

Partner Integration Team:
• Worked as an Technical Account Spec II to translate business needs into technical requirements (e.g., user stories, detailed system specifications, features, mapping documentations) by working closely with cross functional teams to ensure client satisfaction and expectations.
• Conducted end-to-end UAT test cycle for all clients prior to go-live and resolve any technical issues in an 24/7 Production environment.
• Configured, build XML code via PyCharm to GitHub using CI tool i.e. Jenkins (jobs).
• Used JIRA, Rally, Salesforce and ServiceNow for tracking/visualization of project deliverables.
• Used best modern tools for APM: such as, Splunk, Postman and New Relic.

Sr. Technical Account Manager

• Exceeded in key performance objectives and/or KPI, including sales and customer satisfaction goals in nation's 3rd largest location.
• Achieved over 100% in all categories; won certificate of excellence, best employee of the month award consecutively, in Q1, Q2.
• Identified the right solutions for customer billing, account and technical issues.

Sprint

Sales Consultant

•	Used IT skills in assisting customers with any mobile/computer hardware, software and technical issues.
•	Daily communicated with team Lead and management to assist customers regarding any concerns or questions about any mobile software/hardware & mobile troubleshooting.
•	Maintained a high level of product knowledge within new technology, HT product, advanced experience zone product and across the Samsung ecosystem.

Faiq Khan