Fabio Alves

Fabio Alves is a highly experienced professional with over 20 years of experience in national and multinational companies in the telecom, finance, manufacturing, and retail sectors.

His expertise lies in P&L, SLA, and IT service quality management, leading cross-functional operations, projects, and infrastructure teams.

Fabio has extensive experience in RFI and RFP processes, solution planning, and critical environment management including data centers, servers, networks, systems, and IT services.

He is an expert in outsourcing processes, IT operations, end user support, and environment management and has a strong background in implementing solutions for clients in the telecommunication and finance sectors.

Having excellent relationship skills, Fabio excels in communication, risk, and conflict management, with a reputation for delivering high-quality results.

Committed to service excellence, he is ITIL, HDI HDM, and ISO 20K certified, with knowledge of PMI, Cobit, SixSigma, and SOX methodologies.

Fabio's educational background includes studies in Brazil & China, MBA in Gestão Empresarial e Inovação, Bachelor of Business Administration, MBA in Finanças, Macroeconomic Risk Management at Columbia University, and Boosting the Power of Innovation at UC Berkeley.

His professional experience includes roles such as Infra & IT Governance Director, Cloud Services/Experience Center Director, Infrastructure Operations Director at Linx, Senior Manager at CPM Braxis Capgemini, IT Center Manager at Banco Santander, and various positions at OpenTech Consultoria and Grupo Verdi.