Tommy Penner is a technical support specialist with years of experience providing quality support for SaaS engineers, developers, product managers, project managers, community/customer support, and their users. He is a highly skilled communicator, capable of translating complex engineering concepts into easily understandable writing for audiences of varying technical proficiency. His expertise in technical writing and education has made him a trusted figure in the industry for his ability to easily explain the complex workings of technology. Tommy studied TV and Video Production at Specs Howard School of Broadcast Arts and has a Bachelor of Science in Media Communication from Lawrence Technological University. He has held numerous positions throughout his career, including Technical Support Manager at Vimeo, Community Support Specialist at The Yeomen, and Freelance Video Editor at Mort Crim Communications. He has also worked as a Broadcast Engineer Intern at Detroit Radio Information Service, Digital Development Intern at WDIV-TV, and Marketing Intern at Metro Times. Tommy's objective is to continue educating others through his writing and support work.