Diana Pham is a passionate and dedicated customer advocate, who has made it her mission to ensure that customers and communities are given a voice. As a Customer Advocacy Manager at BarkBox, she empowers Customer Experience teams to drive change, leaving no stone unturned in her commitment to ensuring customers are heard and their needs are met. Ms. Pham's expertise lies in customer advocacy, community empowerment, and team leadership. She has honed her skills over the years to become a prolific advocate for customer needs, advocating for positive changes that enhance overall customer experience.