The University of Chicago Booth School of Business

University of Maryland College Park

Enterprise Customer Success Manager, Learning Solutions at LinkedIn

Chicago, Illinois, United States

As a global Customer Success Manager for LinkedIn Learning, I consult enterprise organizations on how to develop and execute on organizational learning and development goals using our platform alongside LinkedIn's talent insights to provide focus and clarity to a learning strategy. In Connected Enterprise Group, my role is to bring a holistic view to our largest and most influential clients through cross-functional collaboration across our talent, marketing, and sales business lines. In doing so, we provide a cohesive message and strategy on how to plan, build, grow, and retain a firm's talent pipeline directly with their stakeholders and C-suite responsible for all things talent.

LinkedIn

Enterprise Customer Success Manager, Learning Solutions & Connected Enterprise Group

- Define and communicate vision of customer success at Rainforest to exec team and company•	Hire, recruit, and coach team of 9 customer success managers to ensure quarterly growth in renewal performance for over 250+ customers and total of $18M ARR•	Lead execution of cross-functional projects such as pricing migrations and lifecycle mapping•	Collaborate with executive leadership to identify operational improvements in customer expansion efforts to innovate on process and to ensure increased expansion efforts

Rainforest QA

Director of Customer Success

I help customers invent and reinvent their quality strategy. Some major accomplishments include:•	Provided strategic consulting for enterprise accounts including eBay, Adobe, Oracle, Intuit •	Managed upwards of $4.5M ARR with 90% retention rate while mentoring 4 team members •	Drove $500K+ in upsell revenue; highest performing member of Customer Success team•	Created scalable playbooks to allow repeatable process for customer escalations

Customer Success Team Lead

I help customers invent and reinvent their quality strategy. Some major accomplishments include:•	Presented data and strategic recommendations to achieve platform ROI to senior technical leaders based on existing development & quality assurance strategy •	Established customer journey and scaled across 200+ customers with 100% trial conversion

Senior Customer Success Manager

Piazza is connecting 1.25 million students from over 1000 colleges campuses who are using Piazza Q&A for class discussion with access to top tech companies.- worked directly Founder/CEO to execute on highest priority business goals including building a customer success model, sales strategy, product roadmap, and recruiting and operations machine. - managed 50+ customers including Airbnb, Square, Yelp, to formulate their strategy on the Piazza Careers platform, onboarding and training them on best practices and helping them leverage the tool to successfully build relationships with university talent through renewal- led first ever sales operations to connect with our initial 50 companies in the sales cycle - built team by sourcing, recruiting hiring both software engineering and customer success roles

Piazza Technologies Inc.

Customer Success and Business Operations

I worked closely with product and commercial lawyers in Google Legal to deeply understand implications of contractual agreements with Google's vendors and partners. Accomplishments included: •	Performing commercial diligence for ten M&A projects, working cross-functionally to review agreements and ensuring smooth transition between Google legal and business teams with post-acquisition work•	Drafting, negotiating, and executing inbound agreements, terms of use, amendments, termination & assignment letters, and material contract changes for Google data center facilities and ads vertical to facilitate business discussions and deals•	Coordinating efforts between Privacy, Policy and Legal teams for compliance review of FTC’s amendment to COPPA•	Evaluating complex IP licensing requirements and outstanding legal issues to create marketing releases, public-facing presentations, blog posts/speeches and collateral used during public quarterly earnings call and Google Board of Directors meetings•	Investigating legal escalations from AdWords advertisers, advise Google CSRs with appropriate messaging, and respond directly to litigation threats

Akhila Iruku