Vicky Truong is a highly experienced professional with a track record of success in strategizing and building customer journeys for businesses. With a focus on customer experience, Truong has become an expert in sales enablement and customer success, as well as social media strategy. Truong's education includes Business Mandarin at UBC Continuing Studies, Theatrical Design at Douglas College, and Bachelor of Arts in Communications at Simon Fraser University.

Truong began her impressive career as a Communications Consultant at Telus Mobility-The Group Connect, eventually moving on to become a Sales Enablement Manager at Zendesk. Prior to her current role, Truong served as APAC Team Lead - Media Operations at Facebook and a Customer Success Consultant, Asia Pacific at Zendesk. Notably, Truong held several positions at HootSuite Media Inc., including Head of Social Media Coaching, Asia Pacific, and Social Media Coach-Team Lead.