The University of Texas at Austin

Leader  -  Builder  -  Product Executive  -  Multicloud  -  SaaS  -  Head of Product Management & UX Design  -  AWS Certified Solution Architect  -  Azure Certified  -  *Opinions my own*

Austin, Texas, United States

Lead the Product Management and User Experience Design team for a SaaS platform providing global enterprise customers visibility and control of their public and private cloud consumption and utilization in a single integrated portal.   My team of over 40 geographically dispersed product managers, product analysts, tech writers, and UX designers are responsible for the persona-based functional requirements, prioritization, UX design and documentation of the integrated solution and managed services.

Kyndryl

Head of Product Management & UX Design, Kyndryl Multicloud Management Platform

Built and managed the Product Management team responsible for Product Ownership of SaaS and Managed Services delivering a water management solution for water utilities and their customers.

-  Drove the introduction of a Meter Data Management solution designed to ingest IoT based Smart Water Meter data for billing and advanced analytics increasing revenue 38% and saving water utilities over $1M annually.
-  Launched consumer application for bill payment processing and water consumption analytics engaging consumers to understand their usage and quickly identify leaks saving customers money and eliminating waste.
-  Established Service Level Agreements, and Scope of Services deliverables for Revenue Management and Customer Care Managed Services to set client expectations regarding service delivery.

FATHOM (Global Water Management, LLC)

Vice President Of Product Management

Leader of Global Commercial Marketing team responsible for driving cross functional business transformation from a “Build to Order” development and go-to-market to a “Fixed Configuration” model. Planned, launched and maintained a global commercial catalog for business PC’s, Software, Accessories and Services.

-  Achieved 50% catalog mix within first year of launch.
-  Recognized as Dell “Superstar” for leadership (top 5%) “TellDell” results 2 years in a row.
-  Established global process for Commercial Catalog and in-cycle change management.

Dell

Marketing Director, Commercial PC Catalog

Leader of development teams responsible for building IT as a Service (ITaaS) solutions using; dedicated hosting, cloud, hybrid, partner products and services for enterprise customers.

-  Grew Managed Hosting revenues from 600M to over 1B with the introduction of several new enterprise solutions including; Critical Application Services, Enterprise Web Content Management Support Services, Hosted Virtual Desktop, Dedicated Exchange, dSAN, network devices, and storage replication services.
-  Established new business process and forum to review product portfolio strategies.
-  Introduced Recycled Server Program ahead of schedule to maximize utilization of assets not fully depreciated and achieve strategic price points reducing inventory exposure by over $1M.

Rackspace, the #1 managed cloud company

Director, Enterprise Product Development

Global marketing lead of team focused on re-engineering of commercial support offers representing 3B/yr revenue and 60M+ active service contracts.

-  Simplified support offer taxonomy from 30+ unique regional offers to 3 globally consistent offer categories.
-  Created innovative and differentiated offer allowing customers to self support without requiring tech support calls which reduced cost and improved customer experience.

Senior Strategist, Global Commercial Services

Managed product management team responsible for global corporate desktop launch and sustaining marketing.

Chris Zagorski

Chris Zagorski