James Nelson, a seasoned hospitality professional with over eighteen years of luxury operational and corporate experience, is a dedicated and visionary manager with exceptional leadership skills, digital project management expertise, and a passion for delivering legendary service. He holds a Master’s Degree in Hospitality Management from Conrad N. Hilton College and a Bachelor’s Degree in Hotel and Restaurant Management from the University of Houston. James is a well-rounded individual with a keen focus on international/global studies, which he pursued during his Semester at Sea - Seminar at Sea. His impressive work background boasts experiences with some of the world's most renowned names in the hospitality and wellness industries, including The Walt Disney Company, Equinox, W Hotels, and more. During his tenure as Manager of Digital Strategy & Operations Integration at The Walt Disney Company, he led a team in the development and execution of a digital transformation initiative, which resulted in increased productivity, cost savings, and an enhanced customer experience. James's extensive experiences demonstrate his strong leadership, customer service orientation, creativity, and operational acumen.