University of California, Davis

Santa Rosa Junior College

Data Analyst - Information Security Office at UC Berkeley

Greater Sacramento

- Assists with implementation of identity and access data flow business processes.
- Applies identity data management standards and maintains data security.
- Researches, gathers and analyzes information requirements, and documents them.
- Interviews subject matter experts and technical personnel.
- Ensures accuracy and completeness of identity data from systems of record, investigating and remedying errors in upstream data.
- Oversees department help desk, reviewing tickets for opportunities to optimize data system performance.
- Maintains customer-facing web content.

University of California, Berkeley

Data Analyst

Managed communications, web, and help desk for CalNet, the Identity Management and Access Control group at UC Berkeley. Documented new applications; provided QA testing; managed team of student interns.

CalNet Coordinator

Managed communication strategies to best inform constituents of programs, policies, and opportunities. Managed UCBRC’s Salesforce CRM and maintain UCBRC’s web. Designed and published program materials, newsletters, fact sheets, proposals, user guides, surveys and brochures. Developed facilitated events and conferences.Researched, analyzed, and reported on programs, services, policies and processes. Acted as liaison between UCBRC’s many campus and community constituencies. Managed student staff and volunteers. Acted as donor steward and manage annual fund campaign. Managed departmental administrative operations, data and IT needs. Developed improvement recommendations and formulated implementation strategies. Proficient in Salesforce, InDesign, MS Office, Dreamweaver, Drupal.

UC Berkeley Retirement Center

Project Manager

Purchased all hardware, software and network services for Cal Libraries. Researched products and vendors; initiated and tracked orders; worked with Campus and Library departments to coordinate projects, maintenance and repair. Maintained LSO inventory records. Provided administrative support to LSO Unit Heads.  Liaised with LBO to process travel, leave, reimbursements, expenses, etc. Interview, hire and manage student employees; write job descriptions and postings, resolve administrative, pay and performance issues.  Coordinate help desk schedule and manage trouble ticket queue.  Special projects as assigned.

UC Berkeley Library Systems Office

Head of Ordering Unit

Recruited for student employee staff of 700.  Scheduled interviews, offered jobs, processed hire paperwork.  Acted as resource to staff and students for employment questions and problems.  Revised and updated student and graduate student employment policy and manual.  Interacted closely with other campus departments.  Worked quickly, effectively and courteously with a large and diverse community.  HCM, KRONOS, PPS, BAIRS, HTML; data analysis. Planned, organize and facilitated receptions and events.  Provided general HR assistance, including posting staff jobs online, candidate selection and scheduling interviews.

Student Recruitment Coordinator

Administrative assistant for upscale multi-service retirement community.  A/P, extensive A/R, billing, account audits, problem solving and data entry. Oversee, schedule, and assign duties to reception staff.  Select and interview job applicants.  High-level customer service; manage multi-line phone system; supply ordering and maintenance; form and document creation; new employee orientations; vendor relations.

Summer S Scanlan