Erin Lindheim, a Customer Success Leader with over 10 years of experience, has a track record for delivering exceptional customer experiences, building successful teams, and increasing revenue for multi-billion-dollar companies. Holding a BS degree in Information Systems from the University of San Francisco, Lindheim has designed and implemented strategic initiatives that have driven process improvement, customer satisfaction, and innovation in the customer lifecycle. Formerly serving as Director of Customer Success at Crew and Checkr, Inc., Lindheim now holds the same position at Everlaw, overseeing customer success efforts. Additionally, Lindheim has held several senior managerial positions at Microsoft, including Senior Manager of IT Showcase, Field Solutions, and Field IT. Prior to Microsoft, Lindheim served as a Systems Administrator at Hungry Minds and Restoration Hardware and as an Operations Analyst at Gump's. Lindheim's expertise and passion have allowed her to lead with a customer-centric approach, fostering collaboration and driving innovation.