HEC Paris

Université Paris 1 Panthéon-Sorbonne

Lycée Janson de Sailly

Growth Ops Manager at Gorgias.com  -  Currently hiring in the Growth Ops team, hit me up!

San Francisco, California, United States

Gorgias provides an integrated helpdesk for e-commerce brands, making it easy to deliver personalized support and automation across multiple channels. Connect all your business and social apps, and turn customer support into a revenue generating activity!We currently serve over 2,500 businesses including Timbuk2, Steve Madden and MVMT.As Growth Ops lead, I manage our growth stack by monitoring data flow and implementing automated workflows that empower the Growth, Sales and Success teams.Strong focus on tracking data accurately and across all tools to make reasonable data-driven decisions and properly analyze the impacts of growth projects - making sure all numbers match in different tools is my guilty pleasure.Tools I use on a daily basis: Segment, Hubspot CRM Workflows, Hull, Vitally, Appcues, Zapier, Customer.io, Periscope, Excel, and constantly looking for new tools to improve our stack. Getting started on Cloud Functions and AWS Lambda.

Gorgias

Growth Ops Manager

- Providing sell-side and buy-side due diligences - Critical analysis of a target company's finances and business projections - Particular focus on EBITDA, net debt and working capital

Transaction Advisory Services Intern

Popmyday is an on-demand beauty services webapp launched in 2014- Assistant during the first fundraising process (business projections and finances reports)- Conception and launching of offline and online marketing campaigns- Growth performance and data analysis, weekly and monthly business reports- Handling of the B2B activity, conception of a precise business offerTakeaways: MySQL, Facebook Business, Adwords, SaaS marketing tools

Popmyday

Analyst & Growth Manager Assistant

Consulting mission for Life Project 4 Youth, through a social entrepreneurship project aimed at measuring the social impact of the NGO. This project is directed by the FACT Planet program at HEC Paris.Life Project 4 Youth works in favor of professional integration of the Youth aged between 17 and 24 years old in Asia.- Produce a Social Impact Assessment (study to measure the social impact) for Life Project 4 Youth- Elaborate recommandations to help the entrepreneur improve his business plan and participate in the creation of a social network which purpose is to share the best practices for the fight against social and professional exclusion regarding the Youth, with an international vocation (the Youth 4 Change Network)- Develop marketing and communication tools to help the entrepreneur convince partners and potential investors- 5-week mission in Delhi and Kolkata in June-July 2016 in a team of 4 HEC Paris M1 students

(IM)PROVE, anciennement Planète d'Entrepreneurs

Consultant for the Life Project 4 Youth

- Intensive entrepreneurship program in multi-disciplinary teams (students from HEC Paris, Ecole 42 and Strate College of design)- Mission: create a digital service for the professional training sector or the education sector- Conferences, courses and work groups animated by digital experts

Axelle Heems