Yuk Choy High School - Malaysia

Tsinghua University

Country Development Manager at SolarWinds

- Partner and distributor management for Hong Kong/ Macau and Taiwan market.
-  Identify, evaluate and validate channel distribution partners, then contract, build, support and manage channel relationships.
-  Align with channels and our marketing team in achieving and sustaining quarterly sales and gross margin targets.
-  Implement and manage the deployment of marketing programs directed at attracting and/or sustaining qualified channel partners, report on the return & success.
-  Work closely with channel sales teams to train, mentor, educate and enable growing sales.
-  Articulate company’s product strategic, technical benefits and advantages relative to competitor offerings.
-  Support channel partners on joint sales and joint marketing activities.
-  Weekly, monthly and quarterly forecast accuracy, pipeline development and customer satisfaction.
-  Coordinate with sales members working on the same account to ensure consistent service.

Achievements:
-  SolarWinds FY18 WW Top 13 individual contributor.
-  SolarWinds 2018 and 2020 President Club member.
-  14 times North Asia monthly MVP winner.

SolarWinds

Country Development Manager

- Achieve and exceed sales revenue goal in Greater China market Installed Base accounts.
-  Work with Channels, Partner Relationship Manager, marketing team and the Regional Sales Manager on regular basics, to translate Installed Base 'Farming/Expansion' strategy into effective sales actions, maximizing profitable revenue across all SolarWinds products and solutions in assigned accounts.
-  Achieve high sales targets and goals while motivating account executives and Build new business relationships using existing industry contacts. Manage projects within client relationships, working to carry out client goals while meeting company goals.
-  Partner with the IT decision makers within the assigned customers to qualify, establish, present & secure broad SolarWinds solutions that include cross-selling across multiple IT disciplines.
-  Identify cross-sell solutions and point to incremental opportunities within each assigned account, mobilizing marketing, technical & sales resources to bring SolarWinds expertise in (where & when required) to win the business.
-  Develop a Monthly & Quarterly sales plan as well as a Reseller mapping plan in support of organizational goals and objectives.
-  Leverage SFDC to present pipeline reports showing secured sales, potential sales, and sales opportunity areas implementing the use of strategic sales analytics in assigned accounts.
-  Support the deployment of marketing programs directed at attracting and/or sustaining qualified Installed Base accounts, following up on 'Warm Leads', providing product demo's where requested.
-  Communicate with clients to deliver a positive customer service experience by listening to each client in order to gain an understanding of their individualized needs and direct them to the appropriate product or service.

Account Manager

- Drove renewal sales opportunities for some of the most recognized companies for Red Hat in China Market. Industry coverage includes banking, finance, telco, government, hi-tech and Real Estate Company.
- Enabled results in collaboration with other parties resulting in high satisfaction.
- Managed sales tracking tools and report on important information also kept record of sales trends.
- Developed and established strong relationship with local partners, leverage their expertise to penetrate the market and ensure that the channel runs smoothly from end user to distributors.
- Reviewed pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
- Recommended improvements and changes as appropriate to company sales policies and determined and set goals and objectives for the sales professionals.
- Utilized digital marketing platform to research accounts and uncover new business opportunities.
- Managed external competitive pressures & discounts dynamically with the value selling required to win deals.
- Identified growth opportunity and leads generation, driving greater and more consistent upsell and cross-sell revenue.
- Weekly forecasting & reporting with respective channel leaders (director/ senior director level).
- Coordinated with sales management to develop business plan for assigned account and Collaborated with sales team to develop opportunities to improve sales performance.
- Followed up with clients on the telephone for administrative purposes.

Achievements:
- Promotion from Senior Sales Specialist to Strategic Sales Specialist due to excellent work quality and higher-level account engagement.
- Invited by Red Hat to Beijing attend China Channel quarterly business review, meeting with distributor and partner, also hosted in Red Hat Beijing partner training courses in Jan 2017.
- Invited by Red Hat to Shenzhen attend China Enterprise quarterly business review in Jun 2017.
- Best welfare manager 2017

ServiceSource

Strategic Enterprise Sales Specialist

- Managed renewal sales opportunities for RedHat in GCG market, including China, Hong Kong, Taiwan and Macau.
- Handled 300-400 commercial accounts on quarterly basis. Industry coverage includes banking and finance, government, hi-tech, communications, manufacturing, retail and wholesale and hundreds of SMEs.
- Developed and established strong relationship with channel partners, leverage their expertise to penetrate the market and ensure that the channel runs smoothly from end user to distributors.
- Manage sales with Channel Account Manager.
- Identify growth opportunity and leads generation, driving greater and more consistent upsell and cross-sell revenue.
- To forecast accurately and maintain the opportunities given.
- Weekly forecasting & reporting with respective channel leaders (manager / director level).
- Maintained and updated Radar CRM and SFDC in a timely fashion.

Achievements:
-        Achieved quotas given with the all 4 quarters attainment consecutively FY16Q4 - FY17Q4 (Red Hat Fiscal Year).
-        Renewal rates significant achieved YoY 10% increment.
-        In addition to hitting numbers, also taken up additional responsibility in the team by being the organizer of team and company events.

Senior Sales Representative(Red Hat)

- Proposed TV entertainment programs with basic idea outline and story angles.
- Research, prepare and finalize all scripts before each filming.
- Preparation work involves arranging and attending production meetings, location scouting, casting meetings, set design meetings, script rehearsal with the talents and communication with sponsor.
- Help with all production related duties and follow up on post-production, includes scripting of voice-over and CG script.
- Cross-platform advertising and marketing, including social media, web page and mobile apps.

Achievements:
-  Produce and promote prime time program  , nominated for Star Awards 2016 Best Variety Programme.

Mediacorp Pte Ltd

Research Writer

- Handled pre-sales customer from Greater China Market, including China, Hong Kong, Taiwan and Macau.
- Generate new business for B2B & B2C customers through multiple tools, including chat room communication, calls and video conference.
- Provided solution on customer’s questions, issues, and liaise with both internal as well as external parties of established global logistic.
- Researched and targeted new accounts and leads within organizations.
- Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Routed qualified opportunities to the appropriate sales executives for further development and closure.
- Assessed competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
- Provided consultative sales solutions to customers based on their needs.
- Achieved sales goals set out on a quarterly basis while providing an excellent customer experience.
- Performed post sales video conference and product demonstration.
- Developed business leads, establishing relationships and closing deals. Also documented lead information and contacts in organizational databases.

Achievements:
-  Best Performance Team in 2nd Quarter FY13 (Top 10 in Apple WW).
-  Recorded 17weeks in a row perfect survey feedback from customer.
-  In mid of 2014, was selected to participate Apple Concierge Sales Team, which Interact with customers through multiple channels (phone, live chat, screen sharing, video conference call) simultaneously with innovations.

Apple

Inside Sales Specialist

- Handled post-sales customer support to both external and internal customers mainly from GCG market, including China, Hong Kong, Taiwan and Macau.
- Answered inbound phone calls from Apple Online Store customers, regarding billing, returns or payment queries, mobility sales calls and third-party products that Apple maintains.
- Analyzed customer problems then drive call to resolution.
- Facilitated quality customer service integral to generating repeat and referral business, by providing prompt response in addressing their needs and resolving any issues.
- Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem solving abilities.
- Demonstrated strong marketing skills in advertising a diverse range of current promotions.
- Trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance.
- Documented all interactions in CRM tools, maintaining accurate records.

Achievements:
-  At the 4th month joining Apple, won the Best Performance Award and offered to shorten my 1 year contract immediately to convert to permanent staff.

Customer Service Specialist

- Handling B2B incoming call enquiries from APAC customer.
- Handling account include Sun Microsystem (oracle), Assembloen, Huawei and RIM Blackberry.
- Dealing with warehouse in Asia Pacific for logistic control and shipment delivery arrangement.
- Handling customer complaint, investigation and escalation in a customer service manner via CSM tracking system, Soleil and SAP.

Customer Service Coordinator

Major in Chinese copywriting, creative services, project planning and processing, PR and event promotions, social media content management, market research and etc. on field of fashion & high end.

Achievements:
-  As a project leader in the successful setup of Fashion education project, this was a RMB$1million project for advertising and event promotion, cooperate with Tsinghua University, Tony Studio and etc. This education project is now enroll new students twice a year and there are new student from Hong Kong, Macau and Taiwan.

Si Khew