Catherine Orlandi is a seasoned customer success professional with a Bachelor of Science degree in Communication and Media Studies from The University of Texas at Austin. She has over a decade of experience in client management, having held various positions at Sailthru, a marketing automation platform. Catherine is currently the Senior Director of Global Customer Success at Sailthru, responsible for ensuring that customers achieve their desired outcomes and are satisfied with the company's services. Prior to this, she served as the Senior Director of Customer Success in North America, Director of Customer Success for the East Region, Customer Success Director, Associate Customer Success Director, and Senior Customer Success Manager in the same company.
Before joining Sailthru, Catherine worked as an Account Manager at SutherlandGold Group, a PR and communication consultancy, and as an Account Executive and Coordinator at Elevate Communications, a full-service advertising agency. Her first job was as an Assistant Account Executive at Krause Advertising. Catherine has gained extensive knowledge and skills in account management, customer satisfaction, team leadership, project management, communication, and customer relationship management throughout her career.