Adelphi House Grammar School, Manchester, England

Program Manager at mediaX at Stanford University

We are a 501c3 non-profit breed rescue organization, covering the whole of Northern California, and Reno, Nevada.  I am the Treasurer, keeping the accounts in Quickbooks and advising on purchasing decisions and budgetary considerations, applying for funding from grant giving organizations.  I share the email and snail mail communications.  I continue to control and provide the website content, am on the Board of Directors, formulating policy and protocols, volunteer for the organization by arranging the release of basset hounds from shelters and owners, transporting these dogs to foster homes and eventual permanent homes, fostering myself, completing home check visits, attending and organizing fundraising events and educational booths at pet events across Northern California.

Golden Gate Basset Rescue, Inc

Treasurer / Secretary

Industrial Affiliate Program within the Graduate School of Education.  My role is to facilitate the work of the unit by supporting the Executive Director and other staff, managing administrative functions (data, purchasing, invoicing, facilities management, organizing events, workshops, conferences, meetings, etc.)

mediaX at Stanford University

Program Manager

Working in the Human Sciences and Technologies Advanced Research (H-STAR) Institute, within the School of Education at Stanford University, housed at Wallenberg and Cordura Halls.  No longer Building Manager but still responsible for Departmental Property Administration, space planning, health and safety, financial and administrative support, event planning etc. as needed.  Specifically supporting the Media X Affiliates Program and the ARPAe (Advanced Research Projects Agency - Energy) grant projects.

Facilities and Special Projects Manager

Part of the team of building managers employed by Stanford University sharing responsibility for the good stewardship of Stanford property.  Ensuring a safe working environment with excellent standards of customer service to faculty, staff, students and visitors to campus.

Facilities Manager

Events management
Building support
Financial processing
Supplies and logistical management
Property administration
Space Planning
International visitor liaison

Stanford Center for Innovations in Learning

Building Manager, Wallenberg Hall

Facilities, event management, and outreach coordination at Stanford University's Wallenberg Hall. Wallenberg Hall provides home for Stanford Center for Innovations in Learning (SCIL).  SCIL is looking at the effects of technology on the teaching and learning experience, and the benefits of flexible and innovative learning design spaces.  As such, Wallenberg Hall has a research floor and a floor of "high performance learning spaces".  These are five classrooms, of varying size and capability.  They are used mainly as classrooms during the school year, but also for events varying from speakers to conferences to drama performances to dinners and receptions.  With the technology we have available in the building we can do almost anything we are asked to!  My job is to ensure the building fabric is maintained, and that events are facilitated and managed.  I provide tours of the innovative learning spaces and the research floor, and I also do lots of other more routine duties.

Ensuring that financial transactions (purchases, reimbursements etc.) were processed promptly and accurately.  Event planning. Meeting support. General support for the many researchers and faculty who worked at the Learning Lab.

Stanford Learning Lab

Program Admin

Administrative Assistant to the VP/Director of Finance.  Responsible for routine support functions plus handling Investor Relations.

Cholestech

Finance Administrator

I was the national group manager for the management of customer complaints, and letters of enquiry from Members of Parliament/Government Ministers on the handling of medical examinations for recipients of Social Security benefits.  My duties included the training and guidance for regional complaints managers in 13 locations around England, Scotland and Wales.  We also handled escalated or persistent complaints from the regional offices, investigating allegations against doctors and administrative staff employed in the newly outsourced Medical Services.  This part of Sema handled the contract for administering medical examinations and I was heavily involved in preparing a thorough complaints guidance manual, including the development of an "Independent Tier" to the process, and in formulating policy and protocols on the handling of all complaints.

Sema Group PLC (now SchlumbergerSema)

Client Liaison Group Manager

Entered as an Executive Officer supervising teams working on legal aid application, supplementary pensions, unemployment review, and liable relative benefit processing sections.  I was a Fraud Officer and a Benefits Advisor (driving a huge mobile office) also.  Promoted to Higher Executive Office and managed the Customer Service command - visiting officers, reception staff, benefits advisors, finance and order book printing operations, etc.  Managed 50 staff over two locations and another three sub-offices.  Moved to Medical Services to run their Customer Liaison Branch, handling complaints from the public, Members of Parliament and Ministers in the Government, press releases, and providing advice and training to Customer Service staff across England, Scotland and Wales.  Wrote the Complaints Guide in preparation for privatization of the Medical Services branch and eventual transfer to Sema Group.

Adelaide Dawes