City, University of London

Uxbridge College

Northwood School

Gathering requirements for new projects within the organisation to ensure on time and on budget scope.

Implementation of new technology within the business (Linnworks) to allow for multi-channel integration and scope for scalability.

Creating an online presence through the use of Shopify, Amazon and eBay to add further revenue streams for the organisation by creating premium listings, ensuring customers’ demands are met and exceeded.

Tracking expenditure against budgets through the use of MS Project and Excel.

Sourcing new products, liaising with wholesalers and working directly with manufacturers to gain industry level experience to ensure customers are getting the best buying experience.

Creating workflows within JIRA and SharePoint to allow project teams to have one source of truth.

Beauty Kosmetika

Project Management Office / Project Manager

Ensured that all Global Security Program activities adhered to the relevant external and internal Health & Safety, working practice, regulatory and statutory requirements.

Managed the Global Security capital budgets and outsourced service operational budget ensuring accurate forecasting, expenditure tracking, change control and reporting was established and performance met financial stakeholder needs.

Managed and developed portfolio, programme and project management capabilities across the network organisation ensuring effective, efficient and economic delivery of programmes of work whilst driving industry best practice and continual improvements of capabilities.

Acted as the interface with business stakeholders, project managers and project teams for assessing the impact of introducing cross-functional/divisional projects within Technology & Innovation.

Liberty Global

Project Controller

Skills: Project Coordination · Interpersonal Skills

HSBC

Project Manager

British Airways

UX Designer

Prepared meeting packs for project working groups; took minutes, booked meeting rooms. Liaised with stakeholders at all levels to co-ordinate diaries for working group meetings.

Ensured project and programme managers were familiar and complied with project and programme documentation standards, sign off and approval procedures.

Tracked actual expenditure against project/programme budgets and worked with project/programme managers to capture actual costs and re-forecast on a monthly basis.

Provided assistance in the production and maintenance of project/programme management documentation including; project plans, project briefs, definition documents, project closure reports.

Recorded purchase orders and invoices within the SAP accounting system.

Supported project managers through the Delivery Lifecycle and tracking of the RAID log.

Assisted with project mobilisation, JIRA setup, folder creation and finances.

Close Brothers

Project Support Officer (PSO)

Supported immigration services by delivering tactical and strategic technology solutions that marry strategic direction, business requirements, policy changes and user needs.

Created 15 executive presentations and reports to facilitate project evaluation and process improvements.

Tackled key dates and deadlines and maintained specific personnel lists.

Created RAID logs to ensure that the programme and wider portfolio were kept up to date with the status of over 80 projects under the portfolio book of work.

Required to administer JIRA/Confluence and CROWD for all users within Immigration Technology including creation of multiple workflows for onboarding and offboarding of resources and ensuring RBAC processes were in place. This included resource management and recruitment.

Managed client interactions, including attending planning meetings, writing strategy memos, and presenting recommendations to senior management.

Offloaded CA Clarity PPM within Home Office and provided interim and strategic solutions.

UK Home Office

Programme Management Office (PMO)

Represented Wealth and Business Banking (BUK), as a Hybrid Project Manager and Business Analyst with a budget of over £10 Million

Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.

Ensured delivery timelines were met with roadmaps, creation of project plans and managing deliverables.

Being first Point of Contact and SME for the project and documenting requirements.

Proactively approaching and working with key stakeholders and technical architects in key areas of the business to ensure Omni channel crossovers are delivered with minimal impact.

Used MS Project to create highly detailed project plans and provide weekly updates to the team.

Worked heavily with MS Excel to create RAID logs and governance for the different workstreams throughout the entirety of its lifecycle.

Drafted and submitted proposals for Change Management plans with excellent familiarity with project lifecycle methodologies, approaches, phases and tools.

Barclays

Project Manager / Business Analyst

Managed and planned deliverables with project managers from the Security and Control Technologies (S&CT) department and provide guidance to engineers in automation, control and workspace.

Developed Roadmaps, Designs and Strategies to drive integrated solutions for MyAccess (MA), Automated Provisioning and Global Access Review System (GARS).

Simplified existing processes and tasks to reduce overall costs of service.

Managed the effect of changes at the Control Level (policies, regulatory requirements) and the Technical Level (infrastructure changes, new platforms).

Performed Current/Target/GAP/Impact Analysis and described the impact across all areas, collected expert input, elicited initial cost estimates.

Supported Engineering to develop solutions; oversaw overall delivery to meet quality and requirements.

Credit Suisse

Business Analyst

FDM Group is an international IT services provider with offices in Brighton, London, Manchester, Frankfurt, Luxembourg, Zurich, New York and Hong Kong. FDM services over 200 clients worldwide in 6 service areas: Project Management Office, Development, Testing, Application Support, Infrastructure and Training.

FDM is renowned for its superior performance and high-class solutions, which are tailored to suit individual clients and projects. A profound understanding of current technologies allows FDM to deliver even the most complex projects successfully.

FDM Group

IT Consultant

Accept, process bets and open new accounts

Provide sport information, results and other account related information to customers

Operate as an effective team member

Perform within Telebetting Operating policies and procedures

Adhere to company policy and procedures

Ensure compliance with telephone script guidelines and quality targets

Establishing rapport with customers using excellent verbal skills with a polite and courteous phone manner

Ladbrokes Head Office

Telebet Agent

Delivered excellent customer service by working flexibly as part of a team , ensuring that stock was replenished and displayed to required standards. 

Adhered to hygiene and health and safety standards at all times.

Advising and serving customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set procedures.

Expected to work in any area of the branch to support the wider team as required, and maintain the necessary business dress and hygiene standards.

Rishi Shah