Ted Koziara is a multifaceted professional with a wealth of experience in process design, product development, project management, and organizational design and development. He holds a certification in Six Sigma Black Belt and has studied MBA at Drexel University's LeBow College of Business. He has worked with top financial services companies like TMNA Services, Philadelphia Insurance Companies, Penn Mutual Life Insurance Company, and TheBancorp.com. With an extensive track record in building and leading practices responsible for robotic process automation, business process outsourcing, and customer experience operations, Ted is a genius in all phases of the system development lifecycle. He possesses excellent interpersonal and facilitation skills and is experienced in ProMPT, Power Shaping, and DMAIC methodologies. He is tech-savvy and blessed with technical skills, including MS Project, Visio, iGrafx, ReqPro, HTML, PVCS Tracker, MS Office Suite, and Business Process Modeling Notation (BPMN).