University of Melbourne - Melbourne Business School

Duke University - The Fuqua School of Business

University of Melbourne

Peking University

Beijing Normal University

Country Head of Consulting & Architecture at NTT Ltd.

Hong Kong, Hong Kong SAR

NTT Ltd is a USD 11 Billion, 40,000 employee strong global IT consultancy, systems integrator and managed services provider that designs, manages, and optimises today’s evolving technology environments to enable clients to leverage data in a digital age.  Key solutions include data analytics & insights, AI/ ML platforms, infrastructure & network modernisation, hybrid cloud, cybersecurity.

At NTT (China/ Hong Kong/ Macau), Michael is responsible for:
-  Leading the Consulting & Architecture Team
-  Leading Strategic Client Engagements
-  Solution Sales and Delivery Excellence
-  GTM approach for: Intelligence Business, Intelligent Infrastructure/ Hybrid Cloud, Cybersecurity and ICTI Services
-  Business Unit Profit/ Loss

NTT Ltd is part of the NTT Group, which is ranked 55 in the Global Fortune 500.

NTT Ltd.

Country Head of Consulting & Architecture

At Dimension Data China/ Hong Kong/ Macau, Michael is responsible for:
- Leading the Consulting & Architecture Team
- Leading strategic engagements and stakeholder management
- Solution Sales and Delivery
- Practice Development and Profit/ Loss

Dimension Data

Country Head of Consulting & Architecture (Hong Kong & Macau)

Dimension Data is a global technology integrator and managed services provider that helps its clients achieve great things and create new possibilities through the use and adoption of technology.
Founded in 1983, Dimension Data is a USD 8 billion global leader in designing, managing and optimising today’s evolving technology environments to enable its clients to leverage cutting edge innovation to achieve its business ambitions.
With 28,000 passionate employees across 46 countries, Dimension Data brings together world class service offerings – from consulting, technical and support services to a fully managed service.
As a proud member of the NTT family, Dimension Data invests heavily in innovation, with over 100 prestigious industry awards for its commitment to driving excellence and innovation.

Dimension is a proud sponsor of Tour de France.  See how it is transformed the viewing experience.

Visit us at <a href="http://www.dimensiondata.com">http://www.dimensiondata.com</a>

Head of Consulting Services

Leading the Hong Kong Alumni Chapter
Building stronger alumni relations.

Melbourne Business School

President, Hong Kong Alumni Chapter

Supporting strategic clients in Asia Pacific with their Digital Transformation Strategy, including:
- BFSI: FWD Insurance, QBE Insurance, Hong Kong Exchange & Clearing Group
- Gaming & Entertainment: Galaxy Entertainment Group, The Hong Kong Jockey Club
- Travel & Transportation: Cathay Pacific Airways, Asia Miles, Swire Properties.


I was accountable for:
- Strategic Account and Client Management
- Consulting and Solution Sales
- Program Governance and Delivery
- Managing Profit/ Loss.

Digital Solutions delivered included:
- Agile Delivery
- Chatbot & AI
- Web & Mobile application development
- DevOps consulting and implementation
- Design Thinking
- Strategic Outsourcing.
- Test Automation.

Pactera

Vice President, Asia Pacific

Supporting strategic Hong Kong clients in digital transformation.
Accountable for:
- Strategic Account and Client Management
- Consulting and Solution Sales
- Program Governance and Delivery
- Managing Profit/ Loss.

Digital Solutions delivered:
- Agile Delivery
- Chatbot & AI
- Web & Mobile application development
- DevOps consulting and implementation
- Design Thinking
- Test Automation.

Vice President

Pactera (a Blackstone company), is a global consulting and technology services provider strategically headquartered in China. Pactera provides world-class business and IT consulting, solutions, and outsourcing services to a wide range of leading multinational firms through a globally integrated network of onsite and offsite delivery locations in China, the United States, Europe, Australia, Japan, Singapore and Malaysia. Pactera's comprehensive services include business and technology advisory, enterprise application services, business intelligence, application development & maintenance, mobility, cloud computing, infrastructure management, software product engineering & globalization, and business process outsourcing.

Client Relationship Executive

Directed the digital program for the Life business across 7 countries for AXA Asia.

The key business objective of the program is to provide a superior customer experience by empowering the organisation's vast distribution workforce with new digitised sales distribution tools and enhanced business processes.  The tools, delivered over desktop and mobile devices, include capability for e-Financial Needs Analysis, e-Benefits Illustration, e-Application, Auto-Underwriting and e-Policy Issuance.

The scope of the program also included full end-to-end process management and real-time decision making processes with seamless integration through to back office systems to facilitate straight through processing.  Pega Systems was selected as the platform for the business rules engine and point of sales functionality.

Michael's key responsibilities included:
-  Business case development
-  Programme governance setup
-  Programme delivery
-  Senior executive engagement
-  Vendor management.

Regional Programme Manager, Digital Life

Founded in 1884, The Hong Kong Jockey Club is one of Hong Kong's most iconic institutions, promoting horse racing, sporting and betting entertainment.  The organisation is the largest taxpayer in Hong Kong and is the largest private donor of charity funds, contributing over HK$1 billion annually over the past ten years.

As the SMS Engagement Lead, Michael consulted to the Executive Manager of the IT Project Management Office (ITPMO).  The ITPMO is responsible for continuously improving the organisation's project managment practices, including people, processs and tools.   Michael led the SMS team to implement initiatives to successfully uplift:
-  Financial management
-  Schedule management
-  Quality management and
-  HP's Project Portfolio Management tool.

The Hong Kong Jockey Club

Engagement Lead (SMS assignment)

SMS Management and Technology (<a href="http://www.smsmt.com">www.smsmt.com</a>) is a leading Asia Pacific consultancy with operations in Hong Kong, Singapore, Australia, Vietnam and Malaysia. We work with clients across many industries (eg. Financial Services, Mining & Resources, Infrastructure, Utilities, Transport and Logistics, Gaming, Information, Communications and Technology, Government) to support them in the areas of:

-  Business Performance Improvement
-  Customer Relationship Management
-  Program and Project Services
-  Infrastructure Consulting and Managed Services
-  Operational Learning & Change
-  Information and Data Management
-  Systems Integration
-  Application Development

As the Head of Program & Project Services for SMS Asia, Michael has regional responsibility for:
-  Leading the Program & Project Services practice
-  Project delivery excellence
-  Client relationship development

SMS' Program & Project Services practice includes the following specialisations:
-  Portfolio Optimisation
-  PMO Services
-  Project/Program Management
-  Review & Recovery
-  Delivery Capability Uplift
-  Agile Delivery Services
-  Benefits Management & Realisation

SMS Management & Technology

Director, Head of Program & Project Services, SMS Asia

Reporting to the Chief Life Product Officer and Chief Health Distribution Officer, Michael programme managed the development and delivery of key products for one of Hong Kong’s largest Insurers.  Key accountabilities included:
- Business case development and feasibility analysis
- Project delivery (including planning, budget schedule and risk & issues management)
- Senior stakeholder management – including supporting the Sponsor and Steering Committee through key strategic decisions
- Team and people leadership – working with teams from products, marketing, agencies, legal, compliance and IT.

Senior Project Manager (SMS assignment)

Supports and leads SMS consultants to develop and improve.  Responsibilities include:
-  Facilitating communication between management and consultants
-  Coaching and mentoring
-  Professional development
-  Performance management.

Practice Leader, Program and Project Services

Managed the business case development of a major transformational programme for the catering operations of Cathay Pacific and Dragon Air.  Key activities included management of:
-  Senior business and technology stakeholder engagement
-  Business requirements capture
-  Business process modelling and reengineering
-  Solution architecture and definition
-  Vendor engagement and selection
-  Benefits benefits quantification
-  Cost modelling and financial management
-  Schedule and inter-program dependencies
-  Risk and issues.

Cathay Pacific Airways

Project Manager

Michael consulted to the NAB’s Direct Banking channel to implement strategic initiatives to drive superior business and customer value.  This included working with senior management to review pricing structures, reshape marketing strategies and implement operational improvements, focusing on the bank’s ATM network (Australia’s largest by coverage).  Business results included:
-  Implementing a new revenue stream with annual profits of HKD$ 8M+
-  A 96% time improvement in distribution of marketing campaigns to meet SLAs
-  Compliance to Visa Security Pin requirements
-  Establishing a strategic alliance with Coles (a nation-wide supermarket chain).

National Australia Bank

ATM Improvement Manager

Working with the Head of Sales and Distribution, Operations and Technology, Michael led a strategic program to create the next generation of innovative, customer centric channels to support ANZ’s Super Regional strategy.
This involved revising business processes and establishing infrastructure for a new generation of branches and ATM networks.
This resulted in a 25% improvement in branch rollouts and a 20% cost saving in the ATM network.

Program Manager, Retail Asia

Michael led a team of 11 consultants to develop a HKD$ 528M, multi-year business case for achieving sustainable Anti-Money Laundering/ Counter Terrorism Financing compliance across 23 countries in Asia Pacific.  The program involved enterprise wide collaboration with senior executives from business, technology and risk functions to develop policies, procedures, systems and human capital.
Business results included:
-  Engagement and buy-in from senior executives at the group and country level
-  A strengthening of a compliance culture
-  Defining a target operational model to centralise regional business processes to a single support centre for transaction monitoring
-  Mitigating critical business and operational risk (at the group and country level), allowing the bank to achieve aggressive growth targets.

Asia Pacific AML Program Manager

Led large, complex, transformational programs with major clients in:
Banking, Financial Services, Insurance: ANZ Bank/ NAB Bank/ AXA Hong Kong/ AXA Asia Pacific
Transport, Media, Entertainment: Cathay Pacific Airways, Telstra, The Hong Kong Jockey Club

Technology Consultant

Strategic business and technology consulting for public and private sector clients, responsibilities included:
-  Development of ICT strategy to achieve business objectives
-  Implementation planning and benefits realisation
-  Business application design and development
-  Development of change management solutions
-  Stakeholder engagement and communication
-  Risk management
-  Project Management practices

The Nous Group

Senior Consultant

Business development responsibilities focused on:
-  client engagement
-  solution and proposal development
-  client hosting
-  driving organisational targets and goals
-  risk assessment
-  due diligence

IBM Global Services

Business Development Manager

Key project management responsibilities included:
-  project scope, schedule, quality, cost and risk management
-  project planning and management
-  technology solution and services delivery
-  technology outsourcing
-  management of application development and implementation
-  issues management and resolution
-  team management

At PwC, Michael supported a major IT transformation program for a leading Asia Pacific Insurance and Investment Provider, where he was responsible for:
-  Eliciting requirements and designing system test plans and scripts, test execution and end to end quality assurance
-  Change management, communication, user training, and knowledge transfer
-  Production deployment and ongoing support.

Michael Ngo