Texas Christian University - M.J. Neeley School of Business

Inside Regional Account Manager at Trend Micro

Trend Micro

Cloud Operations Specialist

Trend Micro is the world's largest security only software company. I currently manage a three state region in the North East US. I work with large national resellers and regional VARs to promote and sell Trend Micro security solutions to commercial customers in the mid-market.

Inside Regional Account Manager

Territory sales of Blackberry Mobile Device Management (MDM) solutions, selling to existing and new customers. Territory management of existing BlackBerry Enterprise customers, focusing on server management upgrades and software licenses. Sales of services and technical support contracts.  My territory is Florida, Alabama, Arkansas, Louisiana, and Oklahoma.

BlackBerry

Enterprise Account Manager

•	Responsible for selling products to existing customers and new prospects.  
•	Place outgoing sales calls and enter customer orders and contact information. 
•	Responsible for handling all incoming calls through resolution in a timely manner. 
•	Review existing customer accounts and present to customers new products and/or services. 
•	Maintain thorough knowledge of production schedule, product and shipping prices. 
•	Continuously work with management to refine sales strategy to optimize efficiency and results. 
•	Learn and thoroughly understand Tax & Accounting products and services. 
•	Understand how Tax & Accounting products are used in the Accounting, Tax and Finance industry to better present and sell Tax & Accounting products to meet the customers' needs.

Thomson Reuters

Inside Sale Representative- CPE

Strategic Firm Specialist-Inside Sales

Inside Sales Representative- Outbound

•	Trained in all aspects of running and owning a business
	-Handled Accounts Receivables	
	-Responsible for daily deposits 
                -Made service and sales calls to local accounts
	-Branch income determined partly by my sales
•	Enormous emphasis on excellent customer service - Resolved customer service concerns daily
•	Worked with an average of 100 customers monthly

Enterprise Rent-A-Car

Management Trainee

•	Used cold calling marketing techniques to sell over 500 group tickets to football games as well as Men’s and Women’s Basketball games
•	Planned and executed promotions for Men’s and Women’s Basketball.  Promotions included flyers, banners, coupons, and half-time shows, acts, singers,  and skits
•	Assisted with half-time promotions and entertainment during football and basketball games

TCU Sports Marketing

Internship

Served over 150 customers a night.  Average $2,000 in sales nightly
Acknowledged by management and customers as having excellent customer service

Rafael Mundt