Adam Brandon is a certified contact center manager and workforce manager with extensive experience in providing high-quality leadership, sales, collections, customer service, and human resources services for various companies. He's an expert in facilitating necessary training and establishing policies and procedures for top-performing professionals in fast-paced environments. Adam Brandon holds certifications in Leadership & Organization, Data Analytics, Human Resources, Customer Satisfaction, Agent Satisfaction, Quality Assurance, Coaching For Performance, and Benchmarking. He has worked as CCCM at RESA Power, YDesign Group, California Waste Solutions, Pillow Homes, and Tria Beauty. Additionally, he worked at Old Republic Home Protection as CCCM and CCCS, Google as Certified Contact Center Supervisor (CCCS), and Comcast Cable as a call center team lead.