Pepperdine University, The George L. Graziadio School of Business and Management

University of Alberta

Organization Development Consultant at ICBC (Insurance Corporation of British Columbia)

o	Project: RAAP MD – Business Transformation ProjectNovember 2018 – March 2020 Change Team Lead – Development of change and learning strategy; development of change and communications plans; oversight on change plans; deliverables and outcomes, leading a team of 5 consultants. Provided guidance and coaching with project managers, directors and business sponsor on implementing a new collision repair and glass repair program. Facilitated delivery of Leading Employees Through Change for all MD Leaders. Developed industry engagement strategy and delivered on the largest single stakeholder consultation ever undertaken in ICBC’s history.  o	Project: ASPECT Workforce Management (Claims Contact Centre) – Desk sharing rolloutOctober 2018 – March 2019Change Management Lead – Development of change and learning strategy; development of change and communication plans; partnership with HR, Facilities, Workforce Planning & Optimization and Claims Leadership. Provided guidance and coaching with project manager, director and business sponsor. Customer service levels maintained through implementation. Ultimately reduced need for multiple extra floors. o	Other Projects: Change Management consulting for Claims Fraud Reinforcement Strategy; Finance Standards; and for Insurance in Modernizing Passenger Directed Transportation.

ICBC (Insurance Corporation of British Columbia)

Organization Development Consultant

o Facilitating students through online materials in the Change Management Fundamentals Course, as part of the Change Management Associate Certificate Program with UBC Continuing Studies.o Grading assignments and providing feedback using Moodle (LMS). o Supporting online instruction in Blackboard Collaborate (LMS).

UBC Sauder School of Business

Online Instructor

In 2008 Juliet founded ENTERCHANGE CORP., a small consulting business intent on improving performance, developing leaders, and building capacity for change. Juliet has spent years coaching leaders through transformations, building partnerships across organizations and supporting culture change initiatives for improving business results.Consulting work included building Management Development Training Modules for: effective communication, building self awareness, improving Emotional Intelligence, conflict styles awareness building, performance management, career development, and creating high performing teams.

ENTERCHANGE CORP.

Senior Organization Development Consultant

o Projects: Academic Development & Performance Project and D2L Interface Upgrade.o Sponsor engagement and change planning for 2 projects.o Conducted stakeholder analysis and high level impact assessments and learning needs analysis.o Developed stakeholder communication & engagement plans.o Developed frameworks for information sessions and focus groups.o Developed communications and committee presentations.

University of Calgary

Organization Change Management Lead

o Leadership development - competency development work using Korn Ferry's Four Dimensions of Leadership Model.o Building manager success profiles using PXT select.o Focus group data analysis and summary reports. o Development of leadership training materials.o Performance management design consulting.

Duran Consulting, LLC

o	Led organization change management for end to end business transformation projects.o	Provided guidance and coaching to program sponsors (VP level) and business directors to facilitate execution of the enterprise transformation strategy.o	Supported LEAN management implementations for multiple business lines in Calgary and Vancouver (Commercial, Personal and Claims).o	Facilitated leader alignment and development sessions.o	Led change management on Salesforce and digital tools implementations.o	Built and executed change and behavioural measurement plans to ensure end user adoption and sustainment.

RSA Group

Change Lead, Western Region - Business Transformation Office

Kitimat LNG Pacific Trail Pipeline Projecto	Organization Effectiveness Consulting – Provided leadership coaching and advising; developed a project team effectiveness plan; designed and facilitated workshops including using e-Colors and the Thomas Kilmann Instrument (TKI) as part of conflict resolution and competence development; facilitated off-site meetings, team building events and townhalls; conducted a team effectiveness survey and facilitated improvements on cross-functional team alignment; conducted 360 performance reviews; conducted new leader and team sessions; analyzed dysfunctional cross functional teams and provided team effectiveness coaching; developed internal leadership project communications; facilitated project leadership team meetings and cross-functional team meetings; advised on organization change management for the implementation of a document management system; and provided downsizing transition management.o	IM Task Force Team Lead – Team lead of a multidisciplinary team covering representatives from each of the core program departments. Facilitated team performance improvement including: establishing vision; scope; governance; designing roles, responsibilities and accountabilities; advised on organization change management and developed project learning program for the implementation of improved IM processes; led workshops; and culture change using PROSCI change management methodology.

Chevron

Organization Effectiveness Consultant

o Team lead for designing, developing and facilitating a 2.5 day Future Search workshop intended to encourage franchisers and franchisees explore their network, share perspectives, establish a common vision, and build collaboration capabilities.

Eaka 365 (Hotel Chain)

Trans-organization Development Consulting

o Conducted an appreciative inquiry workshop.

Prodigious Latin America

Organization Development Consulting

o Leadership transition and development.o Conducted an organizational culture assessment.

Teclis

o Organization re-design consulting using the STAR Model.

Golder Associates

o	Leveraged PROSCI change management methodology and enabled behaviour change on various programs and projects for IT, SCM and Communications.o	Developed and implemented organization change management strategy and stakeholder engagement plans.o	Developed learning plans with oversight on learning asset development. Delivered Instructor Led Training.o	Conducted post implementation assessments across many programs and projects.

Cenovus Energy

Organization Change Management Consultant

Change Management Office, Human ResourcesAssignments:Client: Knowledge & Collaboration Serviceso	Supported organization design and led organizational change on start-up program initiatives and projects for Knowledge Management and Collaboration Services.o	Developed a change charter and learning approach for enterprise development using Suncor and PROSCI change management methodology.o	Leadership coaching and partnership development.o	Facilitated team alignment workshops.o	Supported Lessons Learned and Collaboration needs assessments, surveys, focus groups, post implementation assessments, presentations and engagement with multiple levels of stakeholders and end users.Client: Information & Knowledge Managemento	Supported people change on Livelink migration projects for various business units.o	Supported change on SAP Collaboration Rooms enterprise-wide decommission project. o	Developed and implemented a change management and communications strategy using Suncor and PROSCI change management methodology.o	Developed a learning strategy, communication plans and learning plans. Oversight on learning asset development.

Suncor Energy

Change Management Advisor

Change Management Consultant, Innovative Support ServicesClient: University of CalgaryMarch 2010 – December 2010o	Managed organizational change related to the implementation of shared services, new policies and procedures utilizing the IBM Better Change Methodology.o	Developed change plans for initiatives in HR, Finance and SCM. Oversight on learning asset development. Pharmacy Team Lead for Southern Alberta, Alberta Netcare Deployment TeamClient: Alberta Health & WellnessOctober 2008 – March 2010o	Team lead of 7 transition coordinators rolling out Alberta Netcare to over 400 pharmacies.o	Managed the deployment of Alberta’s Electronic Health Record system (Orion) at pharmacies throughout Southern Alberta.

IBM Global Business Services

Change Management Consultant

o	Trained and provided go-live support of hospital staff on using a new patient registration & scheduling system (Cerner).o	Developed an organization readiness assessment tool. o	Surveyed managers on readiness for implementation.o	Business process documentation of current and future state processes. o	Organization re-design and business process improvement for patient access.

Provincial Health Services Authority

o	Deployed Alberta's Electronic Health Record system (Orion) at pharmacies, physician offices and regional healthcare facilities.o	Responsible for relationship building, marketing initiatives, product demonstrations, technical readiness assessments, business analysis as apart of organizational readiness assessments, enrolment, work flow analysis, deployment scheduling, training, post implementation evaluation and support.o	Completed organizational readiness assessment (data gathering and documentation of compliance in meeting the health information act, privacy and technical requirements).o	Configured integration capabilities between the E.H.R. and other Electronic Medical Record systems/Pharmacy Software.o	Trained other transition coordinators.o	Contributed to the development of a training module.o	Conducted outcomes analysis.

Transition Coordinator and Trainer

Calgary, AB

Independent Consultant

o	Change Management Lead and Business Analysto	Developed a change management strategy and action plan.o	Designed a change readiness survey.o	Prepared value propositions as a part of the communications plan.o	Created training material for the resourcing team to present to practitioners.o	Business process analysis and modelling using Visio.o	Process design team member - assisted with developing process maps during the requirements definition phase.o	Focus group facilitation.

Fujitsu Consulting

Change Management

o	Acted as the communication point for practitioners, clients and project managers within the resourcing process.o	Built client relationships.o	Project Manager - developed and managed project schedule for rollout of account service level agreements (SLA).o	Communications Coordinator - Prepared regular progress reports on SLA deployment, communicated status and decision information to the resourcing team.o	Analysed and recommended system improvements to current recruiting tools.o	Assisted in the development of an orientation package for new hires.o	Presented a new methodology, Appreciative Inquiry, to the Change Realization Community of Practice.

Talent Manager

o	Analysed possibilities for recruiter optimization - analysis of individual and team dynamics, process evaluation, and made recommendations for performance improvement (process re-design and incentives).o	Executive member of ISO 9002 project involving coordinating and reviewing company policies, practices, procedures and quality standards.o	Communications co-ordination - Facilitated communications on the IS0 9002 certification and organizational transformation process.o	Acted as an internal ISO 9002 auditor.o	System Improvements - Led a project involving analysing, defining and designing technological advances with the corporate resume tracking system (Lotus Notes) to improve efficiency in recruiting.

Juliet Irwin, MSOD 🏳️🌈

Juliet Irwin, MSOD 🏳️🌈