Yesenia De La Rosa is an accomplished Talent Development and HR Professional with a proven track record of identifying training and process solutions that increase organizational efficiency and team performance within Fortune 500 companies. With skills in administration, time management, process improvement, working in Global Shared Services environments, customer service, and multi-tasking, De La Rosa is resourceful and adept in supporting cross-functional work groups to facilitate key initiatives and project goals. She has a degree in Business & Computing from DePaul University, as well as an AA in Computer Programming from Northwestern Business College, combined with years of experience. De La Rosa has held roles as an Ops Support Specialist at Citi, a Learning and Development Specialist, Senior Executive Assistant, and Process Re-engineering Analyst at Shire (Baxalta was acquired by Shire in June 2016), and a Quality Control Tester and Process Re-engineering Analyst (Software Quality Assurance) at Allstate Insurance. Her strengths include effective partnership and relationship building skills with key stakeholders, solid communication and problem-solving skills, and adapting to change.