VP of Client Management

San Francisco, California, United States

The Sage Group, creators of Marketers That Matter®, provides marketing consultants & permanent talent to leading Bay Area companies. Recognized as one of the Bay Area's top women-owned businesses, our clients include 50% of Silicon Valley’s premier technology companies, largest banks, and best global brands. In partnership with the Wall Street Journal, The Sage Group created Marketers That Matter® to bring the Bay Area marketing community together around innovative marketing that creates results. <a href="http://www.TheSageGroup.com">www.TheSageGroup.com</a>  -  <a href="http://www.MarketersThatMatter.com">www.MarketersThatMatter.com</a>

The Sage Group (Bay Area)

AQUENT is a 30+ year old global company that specializes in scaleable workforce solutions for creative, marketing, and digital mobile/web needs. We have an expertise in the retail, fashion, beauty and apparel industries and work specifically with Fortune 500 companies. We pride ourselves on the strength of our partnerships, providing the highest level of talent with the greatest level of service. 2018 marks the fifth consecutive year we’ve won Invero's Best in Staffing for Client Satisfaction and the seventh consecutive year we’ve won for Talent Satisfaction.{A recognition given to less than 2% of all agencies in North America.}

Aquent

Account Director  -  Specialty Retail & Apparel

Designed and implemented all customer-facing policies and procedures to deliver best-in-class experience in an emerging market and contributed to development and growth of the company.Maximized profitability through delivering processes for superior customer service, effective and prompt communication, and impeccable follow up. Motivated staff and developed effective working relationships with peers, executives, and clients by utilizing superior communication skills. Handled complex problems and reported directly to CEO to help guide the trajectory of the business based on strategic application of customer insights.

STYLEBEE (YCS15)

Director of Client Experience

Sold and maintained Residential & Corporate Memberships through strategic outreach and in-club lead generation. Facilitated community outreach programs, organized and executed events, established corporate accounts and club partnerships. Top producing advisor listed in the top 10 ranking in the region for 13 consecutive months. Ended tenure having met 137% of Total Budget with over $100K in Personal Training Sales.

Equinox

Sales & Member Services

Planned and executed the weekly focus for each door based on individual needs, including product focus, client goals, AUS/IPT goals, and a mixture of business goals. Fostered an encouraging and growth driven environment by consistently embracing and developing the special skills and talents of individual employees. Successfully generated a total of $11.1M across a total of 15 accounts based in Northern California and Las Vegas.Facilitated and led department-specific product trainings, demonstrating a proven track record of increasing intersell as a direct result of training sessions.Continuously upheld and demonstrated best practices on all levels while representing both brands.

Estee Lauder Companies, La Mer & Jo Malone

Account Coordinator

Met with team members weekly and monthly to coach them on their individual performances, using AUS, IPT, client retention and replenishment, event bookings, and total sales volume to determine strengths and weaknesses. Built strategic partnerships with top sellers and department managers, creating and executing events that successfully grew brand awareness and client outreach. Increased total Intersell business from less than 6% to +17% by offering in-depth product knowledge and implementing an “open door” policy to all key partners, achieving department-high participation.Managed all onsite operations for the exclusive La Mer Spa at Bergdorf Goodman, which generated 6% of the account’s total business.Generated 27% of total business, totaling $810M in annual revenue.

Nicole Greene