Kelsey Jones is an accomplished customer service professional with a wealth of industry knowledge and experience. With a Bachelor of Science in Business Administration from Winthrop University and a Master of Business Administration in Business Administration and Management from Grand Canyon University, Kelsey has a solid educational foundation to complement her practical experience. She has worked extensively at Verizon Wireless, where she has held various customer service roles, including Customer Service Coordinator, Customer Service Pro, Interim Customer Service Supervisor, and Customer Service Advocate. In her most recent role as Customer Service Supervisor, Kelsey is responsible for providing quality service and support to Verizon's customers while leading her team to achieve productivity and service goals. She is highly skilled in Microsoft Word, Adobe Photoshop, and has a background in Healthcare as well as Cardiopulmonary Resuscitation (CPR), making her a well-rounded professional with a diverse set of skills.