Fashion Institute of Technology: School of Continuing & Professional Studies

Baruch College/CUNY

Account Operations at Interior Define

Atlanta, Georgia, United States

Interior Define

Account Operations

Havenly

Design Operations Specialist

Virtual Closet Consultations, Wardrobe Planning and Image Consulting services.

Lifestyling by Pauline

Founder

Customer Experience Associate

Alton Lane

Custom Specialist

Bulgari

Retail Operations Assistant

Provided training to our customer experience and offline sales team.
Helped create a curriculum to ensure that our teams are giving an exceptional customer experience through sales and service.
Wrote articles for the online blog (MDash) to show customers the best way to style our products at home.
Led product training meetings on a monthly basis to share new merchandise selling points with various teams within the company.
Co-Founded the company’s first employee resource group, BAMM.

M.M.LaFleur

Product Associate

Answered customer inquiries about our product through our email, phone, and in person showroom appointments.
Provided training to my peers to direct them to the best way to sell our products to our customers using styling and sales techniques.

Stylist/Customer Experience Analyst

Performed customer outreach to establish a steady client base.
Styled women from different work environments by incorporating staple pieces from the brand.
Compiled daily recaps using excel with sales figures and conversion data.
Provided merchandising team with customer feedback regarding collection.
Steadily increased sales for guide shop by providing exceptional customer service.
Coordinated trunk shows for various companies looking to participate in a team shopping experience.

AYR, New York City

Lead Stylist

Styled male clients during one on one appointments based on their wardrobe preferences.
Exceeded team goal on a monthly basis.
Supported store manager with maintaining visual standards throughout the guide shop.
Trained and served as a peer coach for new guides.
Provided exceptional service via email and phone correspondence in response to customer inquiries.

Bonobos

Increased following on social media outlets (Tumblr, Instagram, Twitter, Pinterest) by
posting daily and highlighting current trends for the season.
Represented the company at a fashion show for Loraimy clothing line.
Assisted on set for the taping of a styling course for NY Institute of Art and Design.

ShopWithVal

Social Media/Fashion Intern

Arranged clothing pick ups and returns for multiple photo shoots including June Nylon Mexico.
Helped dress model and organize looks for July Harper's Bazaar Vietnam photo shoot and for a Tresemme commercial.
Supported styling assistant with prepping clothes and dressing guests for Living Well with Montel television show.
Steamed and checked in samples in preparation for photo shoots.
Suggested style changes to the creative team.

Brandy Joy Smith

Styling Intern

Cross trained and provided back up for cashiers and sales associates when needed.
Guided customers in purchasing items for appropriate occasions.
Provided customers with store policies and in store promotions.
Served as a greeter and offered assistance as needed.

EXPRESS

Sales Associate

Processed sales and payments as well as returns and exchanges.
Maintained records of all transactions made on a daily basis.
Assisted with product display and pricing.
Monitored customer inquiries and provide them with the company's policies.
Used product knowledge to help customers make confident purchases.
Wrapped and bagged purchases for optimal transport.

Zara

Menswear Associate

Assisted account executives in tracking press within publications and online networks.
Supported account executives with writing press releases and pitches for clients including Lancome, John Frieda, and Smashbox.
Designed press clippings to locate clients featured in different media outlets.
Performed filing, faxing, data entry as well as other administrative duties.

Pauline Odedina