Lambert Walsh is a highly accomplished executive with a proven track record of developing successful customer relationships and leading global organizations. With experience and expertise in driving recurring services and solutions revenues, he has a strong passion for customer satisfaction and experience. Lambert has been instrumental in the development of end-to-end client acquisition and retention strategies, increasing engagement through engaging customer experiences. He has worked with global partners to enable technology innovation and disruption, transformational business capabilities, and leading-edge digital experience strategies.<br><br> In his current role at DocuSign, Lambert serves as the Senior Vice President of Customer Success, leading global professional services, solution consulting, and customer support. Prior to this, he worked at Adobe, where he served as the Vice President and General Manager, Adobe Global Services. Lambert has been an avid supporter of customer success and played a key role as the chief customer advocate. His strong relationships with senior executives have led to significant insights, creating a strategic advantage in go-to-market strategies. Lambert is a past winner of the prestigious Forrester Voice of the Customer Award, thanks to his innovative advocacy strategies that boost Adobe's reputation.<br><br> Additionally, Lambert's experiential strategies have been profiled in two books 'Outside In: The Power of Putting Customers at the Center of Your Business' (Forrester, 2012) and 'Chief Customer Officer 2.0' (Wiley, 2015). Lambert's leadership skills, experience in customer success, and expertise in developing global organizations make him an asset to any company.<br>