Ezz Abuzid

Ezz Abuzid is a Senior Level Data Network and Telecommunication Delivery Manager with extensive experience in combining ITIL and agile frameworks to enhance service delivery and operational efficiency.

He excels in supporting organizations through digital transformation and cloud migration, ensuring operational excellence and managing service relationships with clients and partners.

With a strong background in service management, Ezz has expertise in incident and problem management, change control, request fulfillment, service level management, and leading improvement initiatives.

His skills span establishing service value streams, managing critical customer situations, and enabling data network connectivity using wired and wireless technologies from providers like Etisalat 1cloud platform, AWS, and MS Azure.

Ezz is specialized in delivering and supporting cloud products and services, including compute, storage, databases, and virtual private networks, across different deployment options like IAAS, PAAS, and SAAS.

He is also adept at leading M2M and IoT projects for various sectors using public and private connectivity solutions, with a strong understanding of database, data warehouse, and big data platforms.

Certified in PMP, ITIL, AWS SA, Linux, Cisco, and Juniper, Ezz brings a wealth of knowledge and skills to ensure successful cloud service management.

With 15 years of experience in major cloud and telecom operators in the MENA region, Ezz has been involved in the complete lifecycle of ICT and professional services projects, specializing in service provisioning and support.

He is highly proficient in translating transformation initiatives into actionable plans, building delivery teams, defining processes, setting SLAs and OLAs, managing vendors relationships, and working on global initiatives.

Ezz's educational background includes a B.Sc in Computer Science and Information Technology from Menoufia University, along with various certifications in project management, IT service management, cloud computing, and networking.

His career path includes leadership roles such as Service Manager for Cloud, ICT, and Digital Services at Etisalat, Technical Delivery and Operations Manager at Etisalat UAE, Senior Engineer in ICT Service Delivery at TE-Data ISP, System Engineer in Managed Services at Etisalat Misr, and Administrator for Mail and DNS Servers at Internet Egypt ISP.