Evan Williams

Evan Williams is the Senior Director of Customer Success & Support at Bitly, a role in which he focuses on enhancing customer engagement and support strategies within the company. He is based in California and has a reputation for fostering a culture of hard work and meticulous attention to detail, which he developed as one of the founding members of the Mavenlink Success team.12

In his current position at Bitly, Williams is responsible for overseeing customer success initiatives, ensuring that clients receive the support they need to maximize their use of Bitly's services. His leadership in this area highlights his commitment to improving customer experiences and outcomes.23

Williams has also been active in sharing insights on customer success and SaaS leadership through various platforms, indicating his engagement with broader industry discussions.34